Description
The Sky Affluent VRM will be a key member of the Sky Channel-VRM - Support department, dedicated to providing exceptional service to our affluent customers. This role requires a strong understanding of banking products and services, as well as excellent communication and relationship-building skills. The VRM will be responsible for managing a portfolio of customers, offering tailored financial solutions, and ensuring their needs are met with a high level of satisfaction.

Responsibilities
- Build and maintain strong relationships with affluent customers, understanding their financial goals and preferences.
- Offer personalized banking solutions, including wealth management, investment advice, and tailored product recommendations.
- Proactively reach out to customers, providing regular updates and insights on market trends and opportunities.
- Handle customer inquiries and complaints, ensuring timely and productive resolution, and maintaining a high level of customer satisfaction.




- Collaborate with other departments and teams to ensure a seamless customer experience across all touchpoints.
- Stay updated on industry trends, market movements, and regulatory changes to provide accurate and relevant financial advice.
- Conduct periodic reviews of customer portfolios, identifying potential risks and opportunities, and offering appropriate solutions.
- Assist customers in opening new accounts, processing transactions, and managing their banking needs efficiently.
- Ensure compliance with all relevant regulations and internal policies, maintaining the highest standards of ethical conduct.
- Act as a brand ambassador for Kotak Mahindra Bank, promoting the bank's values and services to potential customers.

Qualifications
- A bachelor's degree in finance, business, or a related field is preferred.
- Minimum 3 years of experience in a customer-facing role, preferably in the banking or financial services industry.
- Strong knowledge of banking products, services, a

📌 Sky Affluent VRM-Sky Channel-VRM (Thane)
🏢 Kotak Mahindra Bank
📍 Thane