OP is partnering with a globally renowned leader in media, entertainment, and consumer experiences to secure a talented Network Operations Engineer to ensure the availability, performance, and reliability of our global network infrastructure. This role operates at the intersection of real-time monitoring, incident response, automation, and continuous improvement, supporting mission-critical services across enterprise and customer-facing environments. You will play a key role in evolving our network operations from reactive support to proactive, intelligence-driven operations.

Key Responsibilities

Network Monitoring & Incident Management
Monitor network health across the Company.
Detect, triage, and troubleshoot first-line incidents using available tools, resources, and documented procedures.
Document all troubleshooting steps, updates, and resolutions in an IT service management (ITSM) ticketing system (e.g., ServiceNow, Jira).
Identify when a problem requires advanced intervention and escalate to higher tiers or management as needed.




Support or participate in major incident response (MIM) bridges.
Provide support to root cause analysis (RCA) and post-incident reviews through detailed documentation and data collection.
Network Operations & Reliability
Implement solutions using automation with explicit test plans, methods of procedures (MOPs), and rollback strategies.
Help support uptime and performance targets for critical network services.
Provide day-to-day support for routing, switching, and network security infrastructure, including management platforms.
Assist with scheduled network changes and maintenance activities while following established change management procedures.
Collaborate with NetDevOps teams and escalation tiers to improve runbooks and workflows.
Automation & Tooling
Use our automated tooling for routine network support.
Leverage Automation tools to improve efficiency and reduce MTTR.
Use integrated observability tools (logs, metrics, traces) in w

📌 Network Operations Engineer (Bengaluru)
🏢 OP
📍 Bengaluru