Prime Video's Global Shared Services (GSS) is the operational engine behind the marketing that brings hundreds of millions of customers to the content they love. We produce high-volume digital assets and execute campaigns at global scale — rapid, with quality, and across Prime Video.
We're looking for a Head of GSS Operations to lead end-to-end operations across our India sites. This is a senior leadership role accountable for Design Production and Campaign Operations — owning the operational strategy, team performance, and people development for a multi-layered organization of individual contributors and people managers. You will set the standard for how work gets done: driving operational excellence, building scalable mechanisms, and developing the leaders who will grow with us.
The ideal candidate is a proven operations leader who thrives in high-volume, fast-paced environments. You bring deep experience managing large teams across multiple functions, a track record of raising the bar on quality and efficiency,



and the judgment to balance short-term delivery with long-term capability building. You communicate with clarity, earn trust across levels and geographies, and are energized by the challenge of scaling operations in a business that moves quickly.

Key job responsibilities
• Own end-to-end operations for Design Production and Campaign Operations across two India sites, translating global GSS plans into site-level execution
• Lead a multi-layered organization of people managers and individual contributors, setting explicit accountability and performance standards at every level
• Drive operational metrics including quality, throughput, efficiency, and on-time delivery — identifying root causes and implementing solutions when performance gaps emerge
• Build and develop the leadership bench: mentoring people managers, driving succession planning, and creating career pathways that retain top talent
• Drive organizational design and scaling decisions, determining op

📌 Head of GSS Operations (Bengaluru)
🏢 Amazon
📍 Bengaluru