Voice Process Executive Receiving calls for sales, aid, or services Candidate Application/: Full Name/: Contact Number/: Email Address/: Current Location/: Position Applied For/: Qualification/: Year of Passout/: Candidate Category/: Fresher / Experienced Willingness to Relocate/: Yes / No Total Years of Experience/: /(If applicable/) Current/Last Drawn Salary /(Monthly/Annual/)/: Notice Period/: Job Description/: Responsibilities/: High/-Volume Inbound & Outbound Communication/: Respond to foreign clients' inquiries over the phone in real time with the utmost professionalism, using clear lines of communication, attentive listening techniques, and a kind tone. Real/-Time Problem Diagnostics/: Match callers' complaints with established system fixes while actively probing them to determine the underlying cause of technical, billing, or service difficulties. First/-Call Resolution Enforcement/: To minimize customer effort, make an effort to fully address customer inquiries within the initial interaction /(FCR/) by eliminating pointless transfer points.



Database Entry & Interaction Logging/: Ensure that customer file records are accurate, clear, and audit/-ready by entering exact, structured summaries of each conversation into customer relationship management /(CRM/) platforms. Escalation Path Management/: Efficiently route complicated, high/-risk, or technical boundary calls to higher tiers or specialized technical squads when they cannot be handled right away. Required Skills/: Spoken Communication & Accent Articulation Fluency/: Outstanding verbal English abilities, including outstanding conversational pacing, keen listening skills, and the ability to quickly establish rapport over the phone. Active Listening & Customer De/-escalation Techniques/: Excellent patience and emotional control to calmly deal with irate customers, change the course of unfavorable talks, and assist users in finding solutions. Multi/-Tasking & Interface Fluency/: Excellent ability to update custome

📌 Voice Process Executive Receiving calls for sales, aid, or services (Chennai)
🏢 GS Infotech
📍 Chennai