Description
This role is for one of the Weekday's clients
Salary range: Rs 4000000 - Rs 5000000 (ie INR 40-50 LPA)

Experience: 8+ yrs
Location: Mumbai
Job Type: full-time

We are seeking an experienced IT Operations & Governance Leader to transform and modernize the organization's IT function. This is a high-impact leadership role focused on building scalable IT processes, governance frameworks, service management capabilities, and operational excellence from the ground up.
The ideal candidate will lead the end-user computing workplace, office infrastructure, cloud administration, vendor ecosystem, and IT governance initiatives while driving a culture of accountability, documentation, and service excellence. This role requires a hands-on leader who can assess existing operations, implement best practices, establish measurable service standards, and create a customer-focused IT organization that supports business growth.

Requirements
Key Responsibilities
- Lead and transform the overall IT function, establishing governance frameworks, service catalogs, SLAs,



and operational processes.
- Manage end-user computing services, including device provisioning, lifecycle management, helpdesk operations, software deployment, and employee onboarding/offboarding.
- Oversee office infrastructure, networking, firewall administration, connectivity, and hardware environments to ensure reliable business operations.
- Administer cloud environments at an organizational level, including account governance, security controls, access management, cost monitoring, and reporting.
- Manage enterprise SaaS platforms, software licensing, vendor contracts, renewals, utilization tracking, and cost optimization initiatives.
- Build and maintain IT governance practices, including Configuration Management Database (CMDB), asset management, access controls, and policy enforcement.
- Drive IT security readiness by collaborating with security partners and supporting compliance initiatives such as I

📌 Head of IT (Mumbai)
🏢 Weekday AI
📍 Mumbai