Business Unit:

PrognoCIS EHR Software, developed, owned, and supported by Bizmatics Inc., is a
feature-rich solution designed with specialty-specific workflows tailored for
clinics. Built with user experience in mind, PrognoCIS offers intuitive
navigation and comprehensive encounter documentation and is fully certified by
CMS.

PrognoCIS delivers a complete HealthCare IT solution ideal for both small
practices and large, multi-specialty group clinics. The platform includes a wide
range of key features such as Electronic Health Records (EHR), Practice
Management, Medical RCM Services, Electronic Prescriptions, Bi-Directional Lab
Interfaces, Patient Portal, and Telemedicine.

Job Summary:

We are seeking a highly motivated and customer-centric individual to join our
team as a SaaS Customer Success Manager. In this role, you will be responsible
for building and maintaining solid relationships with our PrognoCIS clients,
ensuring their success, satisfaction, and long-term retention. Acting as a
trusted advisor, you will help customers achieve their business goals through




effective product utilization and strategic guidance. The position involves
proactive communication, relationship management, and collaboration with
cross-functional teams, including Support, Implementation, Product, and Finance,
to deliver a seamless customer experience.

Primary Functions:

* Monitor customer adoption and usage of the Bizmatics EHR Platform, conducting
regular monthly or quarterly business review meetings to assess progress and
identify opportunities for improvement.
* Establish and execute clear customer retention and success goals to maximize
satisfaction, drive adoption, and ensure long-term value.
* Proactively monitor customer engagement and product utilization, identifying
opportunities for upselling, cross-selling, or account expansion.
* Serve as the primary escalation point for both business and technical issues,
providing centralized ownership and coordination within Progn

📌 Customer Success Manager (Mumbai)
🏢 Harris Computer
📍 Mumbai