Job Summary

ZSM -LAP is a senior leadership role responsible for the overall strategy,
management, and growth of mortgage sales within a designated zone or region.
This individual will be tasked with driving sales performance, expanding market
share, and ensuring the delivery of exceptional customer service while
maintaining compliance with all regulatory requirements. The role involves
leading, coaching, and developing a team of sales professionals, fostering
strong relationships with internal and external stakeholders, and contributing
to the bank's overall lending objectives.

Key Responsibilities

Sales and Business Development

* Develop and implement strategic sales plans to achieve and exceed mortgage
sales targets and profitability goals for the assigned zone.
* Identify and pursue new business opportunities, fostering strong
relationships with builders, realtors, and other referral sources.
* Monitor market trends, competitor activities, and regulatory changes to
inform sales strategies and identify opportunities for growth.




* Drive sales across the region and ensure a healthy profitability
* Team Leadership and Management
* Recruit, hire, train, mentor, and motivate a high-performing team of
RSM’s/ASM’s.
* Set explicit sales goals and objectives for the team, conducting regular
performance reviews and providing constructive feedback.
* Provide ongoing coaching and development to enhance the skills and
productivity of the sales team.
* Ensure the sales team adheres to all company policies, procedures, and
regulatory requirements.
* Foster a collaborative environment.
* Operational Excellence and Compliance
* Oversee the end-to-end mortgage origination process within the zone, ensuring
efficiency and adherence to quality standards.
* Collaborate with operations, underwriting, and risk teams to streamline
processes and address any issues.
* Monitor and manage the quality of the loan portfolio and address delinquent
accounts.

Customer Experience

* Ensure the s

📌 Vice President, Zonal Head Consumer Loan Against Property, Consumer Banking Group (Mumbai)
🏢 DBS Bank
📍 Mumbai