What you will do
Become a product expert - Maintain a high level of product knowledge to provide accurate information and assistance to both customers and your colleagues
Take charge of customer issues from start to finish, while working in a dynamic and fast-paced setting
Respond promptly and professionally to customer inquiries via email, chat, or video conferencing
Resolve product or service issues by understanding the customer's complaint, determining the cause of the problem, selecting and explaining the best solution, and following up to ensure resolution.
Document and track customer interactions, transactions, comments, and complaints using the company's CRM system
Gather customer feedback and work directly with Product and Engineering teams to share insights to help improve products and services.
Stay up-to-date with company policies, procedures, and product updates to provide accurate and consistent information to customers
Work well under time constraints and meet schedules; at times with unexpected deadlines, to ensure client’s needs are met.




Deliver exceptional service and ensure customer satisfaction by going the extra mile in every interaction.
What you will need
Bachelor's degree
Required: experience with Travelport or Sabre GDS
Minimum 2 years of customer support experience in the travel industry preferably with a TMC
Demonstrated experience in problem-solving, troubleshooting a SaaS product with attention to detail.
Time management skills and ability to prioritize
Excellent communication skills, both written and verbal (in English)
Experience (and open to) working night shifts (6:30 PM IST - 7:00 AM IST (any 9-hour shift))
Note:
This role requires flexibility across time zones to meet business needs. You will be scheduled to work during one of the following shifts:
6:00 AM – 2:30 PM PDT
9:00 AM – 5:30 PM PDT
11:00 AM – 8:30 PM PDT
The position operates on a rotational shift basis and will require to work on weekends.

Additional Information
Ripp

📌 Travel Support Specialist (Bengaluru)
🏢 Rippling
📍 Bengaluru