KEY AREAS OF RESPONSIBILITIES

* Monitoring production environment and act on production incidents
* Work on Service Request Fulfillment, Incident Management, Problem Management
and Change Management.
* Manage weekend events like software releases, BCP testing, etc.
* Status reporting on Health Checks, Changes, Incidents, Capacity and
Performance.
* Documentation of Application Knowledgebase, Process.
* Make monitoring tool changes aligned with changing requirements or gaps
observed/reported.
* Proactively highlight risk any risks observed and suggest ways to mitigate
impact.
* Execution of end of day batch processes, monitor and escalate issues to the
point of contact.
* Continuous Improvement Focus and Tooling to improve efficiency
* Coordinate with primary stakeholders regarding strategic release management
planning activities, including socialization and associated communications.

REQUIREMENTS

* Degree in Computer Science, Software Engineering or IT related area
* 3+ years Support experience in an Investment Banking or Financial Domain
[Must Have]




* Be proficient in at least one of these common programming languages: Python,
Shell scripting, [Must Have]
* Strong in SQL, Linux, Scripting using Bash / Ksh. [Must Have]
* Familiar with DevOps stacks like Git, Jenkins, Docker, Kubernetes.
* Experience in Calypso is preferred.
* Strong understanding in entire software lifecycle, from development to
production support
* Solid problem-solving and analytical skills.
* Strong desire to learn new technologies trading workflow.
* Open-minded to adopt and propose best practice.
* 3 years of experience in production support.
* Experience in production support practice like incident communication /
incident management / change management
* Strong problem-solving and analytical skills, attention to Root Cause
Analysis and focus on Long- term solutions
* Strong written and verbal communication skills

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📌 Support Analyst, FICC and EQD Applications, Information Technology (Pune)
🏢 CLSA
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