Reliable Non/-Call Services as a Non/-Voice Process Executive Job Description Duties/: Omnichannel Written Customer Engagement/: Handle and address a high volume of incoming customer inquiries, product grievances, and technical problems in text/-based ecosystems, such as corporate email, social media, and enterprise live chat. Quick Ticketing Queue Management/: Take direct control of the helpdesk platform's designated ticketing queues, moving cases methodically from intake to final resolution while adhering to stringent turnaround time /(TAT/) goals. Transaction Processing & Validation/: Ensure zero/-defect entry by reviewing and processing back/-end transactions, such as e/-commerce order routing, refund validations, subscription updates, and customer account authentications. Data Cleansing & Master Record Maintenance/: Update contact coordinates, confirm shipping inputs, and remove duplicate entries from the core customer database by performing regular profile audits and data validation sweeps. Escalation Path Navigation/: Using concise, impartial summary notes, identify,



classify, and forward complicated technical or high/-risk billing concerns to senior tier/-2 engineering or legal compliance squads. Knowledge Base Content Enrichment/: To increase internal resolution velocity, identify recurrent customer friction tendencies and create template macros, canned responses, or FAQ articles. Focus Skills/: Superior written English vocabulary, grammar, and sentence structure, as well as the capacity to communicate complicated policies with skilled clarity and empathy, characterize exceptional written eloquence and contextual copywriting. High/-Speed Alphanumeric Typing & Accuracy/: A certified typing speed of at least 40 to 50 words per minute /(WPM/) combined with a natural eye to prevent typographical or input errors. Technical Troubleshooting & CRM Literacy/: The ability to use enterprise/-grade digital helpdesks, live chat platforms, and backend order manageme

📌 Reliable Non-Call Services as a Non-Voice Process Executive (Chennai)
🏢 GS Infotech
📍 Chennai