Job Description Summary
LI-Onsite

Location: Hyderabad, India

We are looking for a Senior Analyst - Salesforce Agentforce to design, build,
and support AI-powered agents on the Salesforce platform. The role will
primarily focus on Agentforce agent configuration, prompt building, Salesforce
development, and Apex-based customizations.

The ideal candidate should have hands-on experience with Salesforce development,
solid understanding of Apex, and practical exposure to building or configuring
AI agents using Salesforce Agentforce, Einstein AI, and prompt engineering
concepts.

Job Description

Key Responsibilities

* Design, configure, and maintain Salesforce Agentforce agents

* Configure agents using Agentforce Builder including topics, actions,
instructions, and escalation paths

* Understanding of different LLMs, tools calling and basic functions

* Build and manage agent topics, actions, instructions, and guardrails

* Build custom Agentforce actions using Salesforce Flow, Apex, and external
APIs

* Create and optimize prompts for agent responses and business workflows





* Create and maintain prompts using Salesforce Prompt Builder

* Develop custom Salesforce functionality using Apex, SOQL, and Lightning Web
Components

* Build and expose business logic through Apex classes, triggers, and REST
APIs

* Integrate Agentforce agents with Salesforce data, flows, Apex actions, and
external systems

* Ground agent responses using Salesforce data, knowledge articles, Data Cloud,
or approved business sources

* Configure and support Einstein AI features within Salesforce

* Work with business teams to understand use cases and convert them into agent
capabilities

* Work with admins, developers, and business users to convert business
processes into agent-driven workflows

* Build integrations using REST APIs, Platform Events, Named Credentials, and
External Services

* Support testing, debugging, deployment, and monitoring of Salesforce and
Agentforce solutions

* Test a

📌 Senior Analyst (Hyderabad)
🏢 Novartis
📍 Hyderabad