Let’s do this. Let’s change the world. In this vital role you will serve as a
Business Systems Analyst managing various HR applications in the ServiceNow
configuration management database. You will partner with application leads and
business owners from the Hire-to-Retire product teams responsible for end-to-end
lifecycle, health, and operational accuracy of their assigned software.
Key Responsibilities:
* Collaborate with HR, Legal, Compliance, and IT teams for implementing recent
applications and decommissioning outgoing applications following Amgen’s CMDB
protocols
* Act as an IT App Ownership Delegate, fulfilling operational governance and
platform stewardship responsibilities.
* Serve as a ServiceNow Administrator, handling change requests (CRs), CAB
participation, approvals, and closures.
* Maintain accuracy of Configuration Items (CIs) and manage Knowledge Base (KB)
documentation and SOPs.
* Create and maintain documentation for configurations, standard operating
procedures (SOPs),
and change management activities.
* Oversee system patching, minor upgrades, and application decommissioning to
maintain compliance and operational performance.
* Execute regular IS SOX activities, coordinating evidence gathering with
Business Owners, IT Application Owners, and Platform Owners.
* Support compliance validation through audit readiness activities and
adherence to corporate controls.
* Manage admin account provisioning and privileged access governance to
maintain oversight of system-level permissions.
* Conduct annual service account password rotations and confirm ownership
validation.
* Perform access provisioning and de-provisioning, along with privileged access
reviews to uphold security compliance.
* Maintain usage metrics and license management processes for cost efficiency
and compliance tracking.
* Coordinate system downtime notifications, ensuring effective communication
with bus
📌 Specialist IS Business Systems Analyst (Hyderabad)
🏢 AMGEN
📍 Hyderabad
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