16 Aug
|
AM Infoweb
|
Pune
Roles and Responsibilities :
- Handle customer inquiries, resolve issues, and provide solutions via phone calls.
- Process customer requests for product information, orders, returns, and exchanges.
- Maintain accurate records of all interactions with customers using CRM software.
- Meet performance targets for quality metrics such as first call resolution rate and average handling time.
Job Requirements :
- 0-4 years of experience in BPO or international voice process industry.
- Excellent communication skills in English language (spoken) with solid accent neutralization.
- Proficiency in KPO knowledge processing operations is an added advantage.
📌 Customer Service Executive (Pune)
🏢 AM Infoweb
📍 Pune