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Job Title: SAP Service Management Consultant

Location: Mumbai

Experience: 7- 10 years

Payroll: Orcapod Consulting Services Private Limited

Interview Mode : Virtual

Work Mode: Remote

Job Description:

- Gather and analyze business requirements from customers, business users, onsite teams, and key stakeholders.
- Configure SAP Customer Service and Plant Maintenance modules based on business requirements.
- Design and implement solutions for field service and repair/maintenance processes.
- Handle field service project planning, creation, costing, revenue recognition, billing, and monitoring.
- Support repair project planning and execution.
- Manage Customer and Business Partner master data and processes.
- Configure and support Service Contract and Service Quotation processing.
- Work with onsite team members, key users, and business managers to ensure timely delivery and alignment with customer expectations.
- Prepare functional specifications and provide requirements for interfaces and custom developments.
- Support data migration activities, including data mapping, validation, and migration testing.
- Define and coordinate SAP interfaces and integrations with other SAP modules and external/third-party systems.
- Support integration with third-party applications involving SAP service and maintenance orders.
- Develop and support SAP reports and operational reporting requirements.
- Perform functional testing, integration testing, regression testing, and support user acceptance testing.




- Troubleshoot production issues and provide root-cause analysis and resolution.
- Provide application support and participate in incident, problem, and change management activities.
- Contribute to the deployment of SAP best practices and recommend process improvements.
- Coordinate with geographically distributed teams and work effectively across different time zones.
- Manage multiple projects/tasks in a cross-functional and cross-divisional setting.
- Interact with senior management and client stakeholders to present solutions and obtain acceptance for proposed approaches.
- Support project planning, estimation, scheduling, risk management, and timely delivery.
- Provide knowledge transfer and documentation to support teams and business users.
- Be willing to travel onsite for short-term business requirements.

Must-Have Skills

- Strong hands-on experience in SAP Customer Service (SAP CS).
- Strong experience in SAP Plant Maintenance (SAP PM) and service/maintenance processes.
- Experience in SAP configuration and implementation.
- Experience with multiple end-to-end SAP rollouts/implementations.
- Strong understanding of:
- Field Service Management
- Field Service Project Planning
- Repair Project Planning
- Service Orders
- Maintenance Orders




- Service Contracts
- Service Quotations
- Customer/BP Management
- Costing
- Revenue
- Billing
- Project Monitoring

- Experience in requirements gathering and business process analysis.
- Experience preparing functional specifications and interface requirements.
- Hands-on experience with SAP integration with other SAP modules.
- Experience with third-party integration involving SAP Service/Maintenance Orders.
- Experience with SAP data migration.
- Experience in SAP reporting and business reporting requirements.
- Strong application support and troubleshooting experience.
- Experience working directly with customers, business users, onsite teams, and key users.

Preferred / Good-to-Have Skills

- Experience with HP Service Manager or similar IT service management tools.
- Experience with HP Application Lifecycle Management (HP ALM) or similar testing tools.
- Experience in SAP testing, defect management, and test-cycle coordination.
- Strong project management and task management skills.
- Experience working with geographically distributed teams.
- Experience working across multiple time zones.
- Experience interacting with senior client stakeholders and management.
- Willingness to travel for short-term onsite assignments.

Soft Skills & Leadership Competencies

Communication

- Excellent written and verbal communication skills.
- Strong customer-facing and stakeholder-management skills.
- Ability to communicate technical solutions effectively to both technical and business audiences.

📌 SAP Service Consultant - SAP PM (Mumbai)
🏢 Orcapod Consulting Services
📍 Mumbai