Role Objective:

To manage end-to-end servicing of UNO tickets,
ensuring timely resolution, high accuracy, and adherence to defined SLAs while
supporting sales and internal stakeholders.

Key Responsibilities:

Handle and resolve UNO service tickets end to
end within defined TAT/SLA

- Coordinate with dependent functionsto address queries, escalations, and
operational issues

- Ensure accurate processing of service requests with
minimal rework or errors

- Track, monitor, and follow up on pending and aging
tickets

- Escalate critical or SLA-breaching cases to relevant
stakeholders promptly

- Maintain service quality, compliance, and documentation
standards

- Provide backup support during peak volumes or business
exigencies

Key Skills Competencies:

Solid understanding of servicing processes and
ticketing systems





- Good coordination and communication skills

- High attention to detail and accuracy

- Ability to manage high volumes under tight timelines

- Problem-solving mindset with ownership and
accountability

Educational Qualification:

Graduate in any discipline

Experience:

1?3 years of experience in operations,
servicing, or insurance support role preferred

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📌 Senior Executive - Branch Operations Service, Support and PSD (Noida)
🏢 Niva Bupa
📍 Noida