Store Help Desk - Agent (Noida)

Store Help Desk - Agent (Noida)

16 Aug
|
NLB Services
|
Noida

16 Aug

NLB Services

Noida

L1 Store Help Desk Agent

Be the first line of support for 500+ stores in a fast-paced 247 environment!

Key Responsibilities

- Handle high-volume inbound calls & tickets from store associates/managers.
- Meet 30-sec call answer and 10-min P1 store-down SLA targets.
- Log, categorize & prioritize tickets in ServiceNow.
- Troubleshoot POS, payment, scanner/printer, network & access issues.
- Support Manager Portal & back-office applications.
- Drive 70% First Call Resolution (FCR).
- Escalate complex issues to L2 with complete troubleshooting details.
- Handle P1 incidents with urgency and follow store-down protocols.
- Maintain accurate, real-time ticket documentation.

Ideal Candidate

Customer-focused | Problem-solver | Robust communicator | Calm under pressure | 247 flexibility

Immediate Joiners Only

Please share your resumes @(phone hidden)

📌 Store Help Desk - Agent (Noida)
🏢 NLB Services
📍 Noida

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