Designation QA Manager

Location Mumbai Fort

Role Overview

The QA Manager will be responsible for overseeing and implementing Quality Assurance & Food Safety Systems across the central bakery & patisserie kitchen, warehouses and all company-owned (COCO) outlets. The role involves close coordination with Production, Packing, Dispatch, Kitchen Stewarding, Maintenance, HR, Training, Procurement, and Receiving departments to ensure adherence to food safety, GMP (Positive Manufacturing Practices), and GHP (Good Hygiene Practices). The QA Manager will also be responsible for the creation and implementation of the Food Safety Management System (FSMS) manual, including development of Critical Control Points (CCPs), SOPs, and quality audit frameworks and conduct periodic audits.

Key Responsibilities

1. Quality Assurance & Food Safety

- Develop, implement, and maintain FSMS Manual in compliance with FSSAI, HACCP, ISO, and other statutory requirements.
- Establish and monitor Critical Control Points (CCPs) across production, packing, dispatch, and receiving operations.
- Ensure GMP & GHP standards are implemented and followed across the factory and stores.
- Conduct routine quality checks of raw materials, in-process products, and finished goods.

2. Audits & Compliance

- Plan and conduct internal audits for central kitchen and COCO stores.
- Coordinate third-party and regulatory audits (FSSAI, HACCP, ISO, customer audits).
- Maintain all necessary documentation, traceability records, and compliance reports.
- Drive corrective and preventive actions (CAPA) in case of deviations.

3. Cross-functional Coordination

- Work closely with Production, Packing, Dispatch, Stewarding,



and Maintenance teams to address quality and hygiene issues.
- Partner with HR & Training to develop and deliver food safety & hygiene training programs for all staff.
- Coordinate with Procurement & Receiving for vendor audits, raw material quality checks, and specifications compliance.

4. SOPs & Process Control

- Draft, implement, and periodically review SOPs for all operational areas production, handling, packaging, storage, dispatch, and outlet-level practices.
- Monitor adherence to SOPs through inspections and feedback loops.
- Develop guidelines for pest control, sanitation, and cleaning protocols.

5. Continuous Improvement & Reporting

- Analyze quality trends, customer complaints, and wastage data to drive continuous improvement.
- Provide monthly reports on quality KPIs, audit findings, compliance status, and training effectiveness.
- Support management in decision-making with data-driven insights.

Desired Skills & Competencies

- Strong knowledge of FSMS, HACCP, FSSAI, ISO 22000, GMP & GHP.
- Experience in quality assurance for bakery, patisserie, FMCG, or large-scale food production units.
- Excellent documentation, audit, and compliance management skills.
- Strong leadership, training, and cross-functional collaboration abilities.
- Analytical mindset with problem-solving orientation.

Qualifications & Experience

- Bachelors/master’s in food technology, Food Science, Microbiology, or related field.
- 8–12 years of QA experience in food manufacturing/central kitchen, with at least 3–5 years in a managerial role.
- Hands-on experience in implementing HACCP/ISO systems and handling food safety audits.

📌 Manager Quality Assurance & Food Safety (Mumbai)
🏢 Gionik Human Capital Solutions
📍 Mumbai