Job Title ? D365 L2 Consultant

Location ? Thane

Experience ? 2+ years

Following is the JD for L2 Support MS
Dynamic.

Core
Responsibilities

- Incident
Problem Management: Provide Level 2 support to resolve complex
functional and technical issues in D365 (Sales, Customer Service, Finance,
Supply Chain).

- Configuration
Customization: Maintain and update system configurations, including
entities, forms, views, dashboards, and workflows.

- Power
Platform Support: Support and maintain Canvas Apps, Model-driven Apps,
Power Automate flows, Power BI reports, and Dataverse.

- System
Maintenance: Manage system updates, wave updates, and patch deployments,
ensuring minimal disruption.

- Integration
Data Management: Monitor data interfaces, integrations (e.g., with
Azure, SharePoint), and troubleshoot data synchronization issues.

- Collaboration:
Act as a liaison between business users, IT, and vendors to analyze
requirements and implement changes.

- Documentation:
Maintain knowledge base articles, standard operating procedures (SOPs),
and root cause analysis (RCA) documentation.

Required
Technical Skills

- Dynamics
365 Expertise: Robust functional and technical understanding of D365 CE
(CRM) or FSCM (ERP).

- Power




Platform Dataverse: Proficiency in Power Apps, Power Automate, and
Dataverse.

- Technical
Troubleshooting: Experience with debugging, analyzing logs, and SQL for
data investigation.

- Integration
Tools: Experience with Data Management Framework, API integrations,
Telephony, IVR and middleware.

- ITSM
Tools: Experience with ticketing systems like Dynamics 365 Customer
Service, Zoho Desk or others.

- Analytics : Reports and
Dashboard creation using Power BI, DAX and SQL.

Qualifications
Experience

- Experience:
2?5+ years of experience in Application Support, specifically in MS
Dynamics 365.

- Education:
Bachelor?s degree in Computer Science, IT, or a related field.

- Certifications:
Good to have Microsoft Dynamics 365 certifications (e.g., MB-210, MB-230,
PL-200).

- Soft
Skills: Strong analytical, communication, and documentation skills.

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