Key Responsibilities:

- Provide hardware, software, and application support to end users.
- Install and configure standard images on laptops and desktops.
- Manage and track IT hardware and software assets.
- Provide mobile device deployment, configuration, activation, and troubleshooting.
- Perform password resets and workstation management in Active Directory.
- Troubleshoot Windows/Mac, Microsoft Office, networking, printers, and AV/Video Conferencing systems.
- Support audio/video conference equipment, including daily checks and event setup.
- Document incidents, resolutions, asset transactions, and service activities accurately.
- Coordinate with vendors, customers, and infrastructure teams when required.
- Provide excellent customer support and maintain ownership of issues through resolution.
- Provide rotational after-hours emergency support as required.

Qualifications:

- B.Tech / B.E. / Engineering Graduate
- Solid troubleshooting and customer-service skills.
- Knowledge of Windows, Mac OS, MS Office, Active Directory, networking, mobile devices, AV/VC, and telephony equipment preferred.
- Experience in IT Helpdesk, Desktop Support, Service Desk, or Walk-Up Support is highly relevant.

📌 Support System Administrator (Hyderabad)
🏢 Orcapod Consulting Services
📍 Hyderabad