Job Summary

About this role: Wells Fargo is seeking a Lead Systems Operations Engineer.

In this role, you will:

- Lead complex, broad impact initiatives including provision of high level systems consultation for the technology teams
- Work as key participant in large scale planning of computer systems and network infrastructure for Systems Operations functional area
- Review and analyze complex technical challenges, as well as escalated support issues related to core business solutions that require in depth evaluation of multiple factors, such as alternatives, enhancements, periodic systems reviews, or improvements to existing systems
- Make decisions on technical changes and enhancements
- Consult with engineering team on change design requiring solid understanding of technical process controls or standards that influence and drive new initiatives
- Collaborate and consult with technical peers, colleagues, and mid to more experienced level managers to resolve systems support issues and achieve goals

Essential Qualifications
- University degree (B.E. / B.Tech) in Technology.
- Hands on experience of 5+ years in Application and Production Support with hands on experience with Windows/Linux Operating System, Oracle database
- Hands on experience of years in ZL, Vantage, Theta Lake, Exchange, Backbone and Proofpoint
- Working knowledge of communications platforms and data sources such as Microsoft 365 (Teams, Exchange Online), chat systems, voice/recording platforms, and digital collaboration tools.
- Hands on experience with one or more of these tools - Splunk, App Dynamics, Grafana, Autosys
- Good understanding of Incident Problem Management and Service Now
- Self-starter with good verbal and communication skills
- Robust analytical and problem-solving skills

Desired Qualifications
- Incident management: identify potential incidents proactively, triage, document,



and remediate incidents to recover application and batches to meet agreed SLAs with business partners.
- Problem management: identify, document, coordinate with relevant stakeholders to remediate recurring incidents.
- Oversee and ensure nightly batch completes within agreed business SLAs.
- Fix production issues to have zero business impact, and ensuring that the SLAs are being met.
- Following documented escalation procedures.
- Performing application health checks and ensuring that all applications are green before the start of business.
- Documenting known production incidents into knowledge base.
- Release coordination with stakeholders to ensure smooth deployment into production.
- Participate in BCP/DR activity to ensure BCP readiness of production environment.
- Ensuring all the applications and systems are up and running fine for customers.
- Handling all production support escalations and MIM (Major Incident Management) calls during India day hours and resolving the issue with minimum TTR.
- Guiding your own and partner teams during MIM call.
- Doing trend analysis and taking proactive measures for frequently occurring issues.
- Performing planned and unplanned BCP/DR activities for the application and coordinating during the event.

Job Responsibilities
- Effective Incident and Problem Management
- Run Incident calls taking care of Triage, communication, escalation, root cause analysis
- Work on User support tickets
- Identify automation opportunities and implement them
- Monitor the application, application health checks, observability, defect replication in lower environment, post release checks and validation, Weekend On call responsibility, Build effective documentation
- Identify efficiencies and realize them with process improvements, automation, collaboration with Dev and Operations teams
- Understanding and exposure working in teams implementing Site Reliability Engineering (SRE) best practices
- Documentation of the production SOP and work around
- Reporting around critical production metrics
- Participate in LOB level initiatives

📌 Lead Systems Operations Engineer (Bengaluru)
🏢 Wells Fargo
📍 Bengaluru