Job Summary

About this role: Wells Fargo is seeking a Systems Operations Senior Manager to lead our Enterprise Application Packaging and Software Distribution function. This role is responsible for ensuring that business-critical software is packaged, tested, deployed, maintained, and retired efficiently and securely across Windows and macOS environments.

This role is accountable for Desktop software delivery to 250K+ endpoints that directly impacts employee productivity, endpoint security, software compliance, and the overall user experience. Lead a team of engineers responsible for delivering software to thousands of endpoints globally while driving modernization through automation, AI, and modern endpoint management practices.

Responsibilities

- Manage and develop teams of analysts, associates, and less experienced managers in roles that provide technical services and support for the relevant supported systems
- Engage and influence stakeholders, internal partners, and peers in order to engineer projects, identify new products and solutions, and research solutions for existing systems
- Identify and recommend opportunities for administration and maintenance of the remote monitoring and management system, as well as the periodic system review
- Perform network assessments, security audits, and system enhancement consultations
- Determine appropriate strategy and actions of Systems Operations team to meet moderate to high-risk deliverables
- Interpret and develop policies and procedures, and understand compliance and risk management requirements for supported system area
- Provide implementation support for key risk initiatives
- Collaborate with and influence all levels of professionals, analysts, or associates
- Ensure the Systems Operations team communicates with customers to keep them informed of incident progress, and notify them of impending changes or agreed outages
- Manage allocation of people and financial resources for Systems Operations




- Develop and guide a culture of talent development to meet business objectives and strategy

Required Qualifications
- 7+ years of Systems Engineering and Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- 3+ years of management or leadership experience

Desired Qualifications
- Drive the strategy, devise roadmap, and operational delivery of enterprise application packaging and software distribution services.
- Lead teams responsible for application onboarding, packaging, deployment, patching, vulnerability remediation, lifecycle management, and software retirement.
- Ensure software is delivered securely, reliably, and at scale while meeting business, regulatory, and security requirements.
- Drive large-scale software deployments, operating system migrations, and enterprise remediation initiatives.
- Practice and encourage a culture of ownership, accountability, operational discipline, and continuous improvement across the organization.
- Establish high performance service metrics and use data to improve reliability, deployment success rates, service quality, and user satisfaction.
- Partner closely with Cyber Security, Infrastructure, Architecture, Workplace Technology, and Business Technology teams to deliver enterprise priorities.
- Drive adoption of automation, self-service capabilities, and AI-driven solutions that improve engineering productivity and operational efficiency.
- Lead vendor relationships, financial planning, workforce strategy, and service governance.
- Develop future leaders and create an environment where teams are empowered to innovate, solve problems,



and deliver results.

Job Expectations
- 7+ years of Enterprise Endpoint Engineering, Workplace Technology, or Infrastructure experience.
- 7+ years of leadership experience managing global delivery teams.
- Proven experience managing enterprise application portfolios and large-scale endpoint deployments.
- Proven experience leading enterprise engineering or operations teams in a large and complex setting.
- Strong people leadership skills with a demonstrated ability to build, coach, and retain high-performing teams.
- Ability to influence senior stakeholders, drive alignment across organizations, and lead through change.
- Strong operational mindset with a focus on reliability, quality, risk management, and continuous improvement.
- Experience modernizing enterprise software delivery through automation and AI.
- Experience building self-service software deployment and application onboarding capabilities and supporting Cloud PC, Virtual Desktop, and hybrid workplace environments.
- Strong understanding of enterprise security, compliance, and operational risk management.
- Microsoft, Azure, ITIL, or related industry certifications.

Key Skills
- Microsoft Intune Modern Endpoint Management including application deployment, remediation, endpoint compliance, Autopatch, Update Rings, and Endpoint Analytics.
- Application Packaging Engineering including Numecent Cloudpaging, AdminStudio, InstallShield, MSIX, and PowerShell-based deployment frameworks.
- Enterprise Software Distribution Security Remediation including large-scale deployments, patching, software lifecycle management, release governance, and vulnerability remediation.
- Automation Platform Engineering leveraging PowerShell, Microsoft Graph API, Azure services, DevOps practices, and workflow automation.
- AI-Enabled Software Delivery using Microsoft Copilot, Azure OpenAI, AI Agents, and intelligent automation to improve software deployment and operational efficiency.

📌 Systems Operations Senior Manager(Application Packaging ) (Bengaluru)
🏢 Wells Fargo
📍 Bengaluru