Percentage contribution to store sales and consistently achieves IPT/AUS/Conversion target set by the Manager
Helps Manager in executing monthly action plan including events calendar
Adheres to out of stock procedures as set by Manager
Actively participates in the FIFO process and management of Testers as per guidelines set by Manager
Number of focused services carried out (Percentage contribution to sales) (e.g. You time services for CL)
Effectively closes the Sale, thanks the customer, and invites them
Customers Follow up (e.g. 1 2 3 connect for EL, 2 2 2 for CL, 3 3 3 for BB)
Consultation
Greets customers upon arrival with a verbal greeting and smile
Fully investigates customers? needs using open ended questions and demonstrates active listening
Demonstrations and consultations are hygienic and educational
Product and Technical Knowledge
Displays a competent level of Product Knowledge, and keeps up to date in this area
E Learning
Aware of and adheres to security and cashiering procedures
Personal and Counter Image
Brand dress code and grooming followed, and the strong personal image displayed
Maintains hygiene of counter, clean and tidy work area (during and after demos and applications)
Follows procedures for using a tester, to ensure hygienic cleaning, application, and sampling
Keeps brush belt clean and in good order
Communication and Relationship Building
Maintains good relationships with Customers, Store, SSL and Brand teams, Mall Management
Attends Learning Labs/scheduled workshops, contributes to training sessions/meetings, and keeps oneself informed of all store activities
Communicates essential information to the store team
Is keen to help the team with their tasks, also accurately and timely completes their own task
Commitment
Punctual, adaptable, and has a responsible attitude towards breaks and absence
Ensures compliance with the company?s code of conduct and SOPs
Self motivated, uses own initiative, and takes direction well
Additional Responsibilities:
Reporting Team
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- Reporting Department:
Educational qualifications preferred
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Required work experience
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Key Performance Indicators:
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Required abilities
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Specific requirements
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- Vehicle:
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Other details
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Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.