Roles & Responsibility:

- Understand customers requirement and provide complete and accurate information
- Communicate effectively with customers
- Assign case to other queue with proper justification
- Understanding and striving to meet or exceed call center metrics while providing excellent customer service.
- Escalate customer problems to the team lead which needs immediate attention

Essential Skills:

- Excellent verbal and written communication skills, including ability to effectively communicate with internal and external

customers

- Excellent computer proficiency (MS Office Word, Excel and Outlook)
- Should have a knowledge of English, Hindi and additional language will be preferred
- Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary

customer service

- Typing skills
- Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed

routines, and standard accepted practices

Education & Experience:

- Undergradute/Graduation mandatory
- Experience in call center will be preferred

Interested candidates, please WhatsApp your resume to (phone hidden).

📌 Hiring For customer support- English & Hindi Mandatory (Hyderabad)
🏢 Apollo Health Axis
📍 Hyderabad