Client Success Manager – Finance Shared ServicesLocation : Mumbai Level : General Manager Experience : 10–15 Years CTC : Up to ₹50 LPAEmployment Typ e: Full-time Reporting T o: Senior Leadership – Service Delivery / Finance Shared Services Role Overview We are looking for an experience d Client Success Manag er to serve as the key interface between ou r Finance Shared Services organization and client finance leadersh ip. Positioned at th e General Manager lev el, this role will be responsible for ensuring exceptional client experience and service delivery across Finance & Accounting operations. The incumbent will act as a n embedded finance partn er, working closely with senior client stakeholders to ensure delivery consistently meets or exceeds agreed SLAs, KPIs, and business expectations. The ideal candidate will combine stron g Finance & Accounting operations expertise, client relationship management, commercial acumen, and service delivery leadersh ip. Key Responsibilities1. Client Success & Relationship Management Act as th e single point of accountability for client succe ss across Finance Shared Services engagements. Build and maintain trusted relationships with senior stakeholders includin g CFOs, Finance Controllers, Shared Services Heads, and Business Leade rs. Understand client business priorities and translate them into effective service delivery strategies. Serve as the primary organizational representative at the client site, ensuring a high level of professionalism and stakeholder engagement.2. Finance & Accounting Service Delivery Own end-to-end Finance & Accounting service delivery across multiple process towers and Centers of Excellence. Oversee processes including:



P2 P – Procure to Pay O2 C – Order to Cash R2 R – Record to Report Taxation Ensure delivery performance is aligned with contractual commitments, client expectations, and operational standards. Partner with internal delivery teams to address performance gaps and drive continuous improvement.3. SLA, KPI & Governance Management Define, monitor, and improv e SLAs, KPIs, operational metrics, and customer satisfaction scor es. Establish robust governance mechanisms to monitor service performance. Conduct performance reviews and develop corrective and preventive action plans where required. Drive data-led conversations with clients around service performance and improvement opportunities.4. Business Reviews & Executive Governance Lead and facilitat e Weekly, Monthly, Quarterly, and Annual Business Revie ws with client leadership. Prepare executive-level dashboards, reports, presentations, and performance insights. Ensure alignment between client expectations, business priorities, and service delivery objectives. Provide proactive updates on key risks, opportunities, performance trends, and improvement initiatives.5. Escalation & Issue Resolution Own the end-to-end escalation management process. Ensure client concerns and operational issues are addressed promptly and effectively.



Coordinate with relevant internal teams to identify root causes and implement sustainable solutions. Maintain strong stakeholder confidence during critical service situations.6. Business Growth & Commercial Development Identify opportunities to expand the scope of Finance Shared Services engagements. Understand client requirements and identify opportunities for additional services, process transformation, and value creation. Partner with commercial and delivery teams to develop solutions that enhance client value and support business growth.7. Continuous Improvement & Transformation Identify opportunities to improve process efficiency, service quality, automation, and customer experience. Drive continuous improvement initiatives across Finance & Accounting operations. Leverage operational insights and client feedback to enhance the overall service delivery model. Candidate Profile The ideal candidate should have:10–15 years of overall experien ce in Finance & Accounting operations, Finance Shared Services, Global Business Services, BPO/KPO, or related environments. Robust experience i n client-facing service delivery / client success manageme nt. Demonstrated experience managing senior stakeholders includin g CFOs, Controllers, Finance Heads, or Shared Services leade rs. Strong understanding of Finance & Accounting processes includin g P2 P, O2 C, R2 R, and Taxati on. Proven expertise i n SLA/KPI governance and service performance manageme nt. Experience working wit h ERP platfor ms and finance technology ecosystems. Strong business and commercial acumen with the ability to identify opportunities for

📌 Customer Success Manager (Maharashtra)
🏢 Unison International Consulting
📍 Maharashtra