Role Overview

The Service Coordinator plays a key role in ensuring smooth execution of service operations across customer sites. This position acts as the bridge between customers, service engineers, warehouse, and internal teams to deliver timely and efficient support for UPS, batteries, stabilizers, and power solutions.

The role requires robust coordination skills, attention to detail, and the ability to manage multiple service requests simultaneously.

Key Responsibilities

Service Coordination & Scheduling

- Plan and schedule service calls, preventive maintenance visits, and breakdown support
- Allocate service engineers based on location, skill set, and urgency
- Track daily service activities and ensure on-time closure

Customer Communication

- Act as the first point of contact for service-related queries
- Update customers on service schedules, visit status, and resolution timelines
- Ensure a professional and responsive customer experience

Internal Coordination

- Coordinate with service engineers, warehouse, billing, and sales teams
- Ensure availability of spares, batteries, and required tools before site visits
- Follow up on pending service calls and escalations

Documentation & Reporting

- Maintain accurate service records, job cards, and AMC details
- Update CRM or internal systems with service status and visit reports
- Prepare daily, weekly,



and monthly service reports for management

AMC & Contract Support

- Track AMC schedules, renewals, and preventive maintenance plans
- Ensure compliance with agreed service SLAs
- Support billing team with service-related documentation

Skills & Competencies

- Strong coordination and follow-up skills
- Clear communication in English, Hindi, and local language (preferred)
- Basic understanding of UPS, batteries, or electrical systems (training provided)
- Comfortable with CRM, Excel, and email communication
- Ability to handle pressure and manage multiple tasks

Preferred Qualifications

- Graduate or Diploma in any discipline (Electrical background is an advantage)
- Experience in service coordination, operations, or customer support roles
- Prior exposure to power conditioning, electrical, or facility services is a plus

What We Offer

- Stable role in a 30+ year established power solutions company
- Learning exposure across UPS, batteries, and critical power systems
- Growth opportunities within service operations and coordination roles
- Supportive team environment with structured processes

Job Types: Full-time, Permanent, Fresher

Pay: ₹18,000.00 - ₹25,000.00 per month

Benefits:

- Cell phone reimbursement
- Health insurance
- Paid sick time
- Paid time off
- Provident Fund

Work Location: In person

📌 Customer Service Representative (India)
🏢 Mahavir Sys Power
📍 India