Key Responsibilities

- Handle inbound and outbound customer calls professionally.
- Respond to customer inquiries and provide accurate information about clinic services.
- Schedule, confirm, reschedule, and follow up on patient appointments.
- Follow up with potential and existing customers through calls and other communication channels.
- Understand customer requirements and guide them towards the appropriate clinic services.
- Maintain a high level of customer satisfaction through professional and empathetic communication.
- Handle customer concerns and complaints and escalate issues when required.
- Maintain accurate customer and appointment records in the CRM/system.
- Follow up on leads and ensure timely responses.
- Coordinate with internal teams regarding appointments, inquiries, and customer requirements.
- Achieve assigned customer service and follow-up targets.
- Maintain confidentiality of customer and patient information.

Requirements

- 1–3 years of experience in Customer Service, Telecalling, Telesales, Front Office,



Healthcare Customer Service, or a similar role.
- Excellent spoken and written English communication skills.
- Strong interpersonal and customer-handling skills.
- Pleasant and skilled telephone etiquette.
- Good listening and problem-solving abilities.
- Ability to work independently in a remote environment.
- Basic computer and CRM knowledge.
- Comfortable working according to UAE/Dubai business hours.
- Healthcare or clinic experience will be an added advantage.

Preferred Skills

- Customer Relationship Management
- Telephonic Communication
- Appointment Scheduling
- Lead Follow-up
- Customer Handling
- Complaint Resolution
- CRM Management
- Excellent English Communication
- UAE/GCC customer handling experience

Pay: ₹10,527.20 - ₹26,534.82 per month

Experience:

- Outbound sales: 1 year (Preferred)

Work Location: Remote

📌 Customer Service Executive (India)
🏢 Thomsun Infocare
📍 India