Roles & Responsibilities :

Handle inbound and outbound customer interactions professionally and efficiently.

Understand customer requirements and provide accurate information and appropriate solutions.

Deliver an exceptional customer experience by resolving customer queries in a timely manner.

Promote company products and services by identifying suitable opportunities for cross selling or upselling whenever applicable.

Maintain accurate records of customer interactions using CRM applications and internal systems.

Learn and effectively use company tools, applications, and process guidelines.

Meet individual and team productivity, quality, and performance targets.

Ensure compliance with company policies, quality standards, and process requirements.

Collaborate with team members and support business objectives to achieve process goals.

Pay: ₹192,418.43 - ₹400,000.00 per year

Perks:

- Food provided
- Health insurance

Work Location: In person

📌 Junior Process Associate (India)
🏢 KG Invicta Services Private Limited ( KGIS)
📍 India