Job Title: Software Asset Management

Location: Mumbai

Experience: 2 to 3 years

SCOPE OF WORK

· Assign tickets received from service desk and users for software requirements.

· Follow approval process and seek business justification wherever required.

· Raise software requests to SAM team on behalf of users

· Communicate users on current progress and next steps forward related to their requests.

· Share relevant information with service desk related to particular software requests as and when requested.

· Coordinating with SAM and deployment team for application to reflect in users catalogue for installation.

· Software Asset Management Analyst, person to work on SAM Daily Operations requests.

· Tracking of all software licenses and application

· Perform Software License Audits, handling user requests and escalations. Handle user requests for software and licenses.

· Process tickets within SLAs and escalate if required, Perform software licensing audit and governance activities to avoid risk.

· Knowledge on ITSM tool and ITIL Preferred.

Work Location: In person

📌 Software Asset Management (India)
🏢 Bay of Bangalore IT Services
📍 India