Location

Borivali (East), Mumbai

Experience

1+ Years

Pre - requisites

- Provide technical support to customers by answering telephone calls (primarily) and replying to emails in line with departmental measures, which includes average call times, call wait times, with a focus on high quality, accuracy and customer satisfaction.
- Document and record all activity and communication with customers over telephone and email.
- Analyze and clarify customer queries though troubleshooting and researching existing knowledgebase articles/known issues.
- Actively participate in team and departmental meetings by providing feedback on current day to day activity and recommendations for improvement.
- Solid understanding of windows, Linux networking and Active Directory
- In office training of software products
- Installation / Patch updating of Greek software products
- Communicate to customers the steps necessary to maintain and update software products
- Address urgent issues quickly

Requirements

- Linux
- C
- C++
- SQL

📌 Support (Borivali)
🏢 Greeksoft
📍 Borivali