About the Role

As a Trainee Customer Success Executive, you will play a crucial role in guiding current clients through successful onboarding and ensuring they achieve maximum value from Borg Desk Workplace ERP. You will collaborate with cross-functional teams to support system implementation, user training, and long-term product adoption.

Key Responsibilities

- Assist in onboarding new customers and understanding their business processes.
- Support ERP implementation including data setup, user configuration, and workflow mapping.
- Provide training to clients on Borg Desk Workplace modules and features.
- Track customer usage and promote better product adoption.
- Troubleshoot user issues and coordinate with internal support teams for timely resolution.
- Monitor customer feedback and maintain strong relationship for long-term engagement.
- Maintain documentation: call logs,



progress reports, support queries, FAQs etc.
- Help customers utilize automation and MIS reports to improve efficiency.
- Participate in weekly reviews to ensure project timelines are achieved.

Skills & Competencies

- Basic understanding of business processes (Sales, Purchase, Inventory, Production, Accounts etc.)
- Strong communication & presentation skills
- Ability to learn software quickly and explain it in simple terms
- Logical thinking and problem-solving mindset
- Patience and customer-centric attitude

Job Types: Full-time, Permanent

Pay: ₹7,000.00 - ₹15,000.00 per month

Benefits:

- Work from home

Work Location: Remote

📌 Customer Success Executive (India)
🏢 Good Pick Technologies
📍 India