Customer Service Agent (Chat/Email Process) – Seasonal Contract
Start Date: Within Next 1 Week
IMPORTANT REQUIREMENTS

- You must have access to a Laptop/PC with a minimum 15-inch screen.
- You must successfully complete the required assessments to be considered for this opportunity.

About Excevo

Excevo is a leading UK-based B2B technology and outsourcing services provider, delivering business and customer support solutions to global clients.

We are currently recruiting Customer Service Agents to support our clients during a peak operational period. This is an excellent opportunity for individuals seeking work from home experience within a fast-paced customer support environment.

Contract Duration

This is a fixed-term contractual opportunity for an initial period of 3 months, specifically to support peak-season operational requirements.

Please note:

- This is not a permanent/full-time employment position.
- Contract extensions may be considered solely based on individual performance, quality, attendance, business requirements, and operational needs.
- There is no guarantee of extension beyond the initial 3-month period.

Key Responsibilities

- Handle customer queries via Web Chat, Email, and Social Media in line with company procedures.
- Provide professional and accurate responses to customer enquiries.
- Identify and escalate priority issues to Team Leaders and Operations teams.
- Actively participate in team meetings, training sessions, and coaching activities.
- Work within rotational schedules as determined by client and business requirements.

Key Performance Indicators (KPIs)

Successful candidates will be expected to:

- Deliver professional and customer-focused service at all times.
- Investigate and resolve customer queries effectively.
- Meet productivity, quality, and service targets.
- Maintain excellent attendance and shift adherence.
- Follow company policies, procedures,



and operational requirements.
- Work collaboratively within a team environment.

What We're Looking For

- Passion for customer service.
- Strong written English communication skills.
- Good typing speed and computer literacy.
- Positive and professional attitude.
- Ability to work independently and as part of a team.
- Comfortable working towards targets and performance expectations.
- Ability to work weekends, public holidays, evenings, night shifts, and overnight shifts when required.

Location

Remote - Anywhere in India

Shift Pattern

This role operates on a rotational schedule, which may include:

- Day Shifts
- Evening Shifts
- Night Shifts
- Overnight Shifts

Strict shift adherence is mandatory.

Compensation

- Pay Rate - $2.80 per hour

Performance Bonus

At the successful completion of the initial 3-month contract period, agents may be considered for a performance-based bonus.

Eligibility for any bonus will be assessed based on:

- Quality performance
- Productivity metrics
- Attendance and shift adherence
- Overall contribution and conduct during the contract period

Bonus payments are not guaranteed and will be awarded solely at the company's discretion based on individual performance.

Important Notice: Excevo follows a merit-based recruitment process. We do not charge any fee at any stage of the recruitment process (application, interview, or processing). If you receive any communication requesting money for a job offer or "selection fee" from individuals claiming to represent us, please treat it as a fraudulent attempt. You can report such incidents on the job portals.

Job Type: Full-time

Application Question(s):

- Do you have your own laptop/PC with Windows 11?
- Do you have internet access of 50/60 Mbps as minimum?
- Are you an immediate joiner?

Shift availability:

- Night Shift (Required)
- Overnight Shift (Required)
- Day Shift (Required)

Work Location: Remote

📌 Customer Service Agent - Email / Chat (Remote) (India)
🏢 EXCEVO
📍 India