CRM JD

Key Responsibilities

· Client Relationship Management:

Building lasting relationships, providing customer support, and addressing client inquiries and concerns throughout the entire sales and post-sales lifecycle.

· Lead and Property Management:

Tracking leads, managing listings, and utilizing the CRM software to organize client and property data.

· Process Facilitation:

Coordinating with clients, vendors, and other departments to manage property transactions, payments, loan processing, and fit-out processes.

· Post-Sales Support:

Handling client queries, complaints, and providing assistance with property handovers, fit-outs, and after-sales services.

· Team Collaboration and Training:

Working with sales, marketing, and other teams to ensure CRM strategies align with business goals and training staff on customer service standards.

Required Skills and Experience

· Communication:





Robust verbal and written communication skills to interact with clients, team members, and stakeholders.

· Organizational Skills:

Excellent ability to manage multiple tasks, prioritize effectively, and maintain meticulous records.

· Analytical Skills:

Ability to analyze data from the CRM to identify trends, generate insights, and improve customer experiences.

· Technical Proficiency:

Familiarity with real estate MS Office, and other relevant tools.

· Industry Knowledge:

Prior experience in the real estate industry, preferably in post-sales or CRM roles.

BUDGET- 30-50k Experience- 3-5 year

Pay: ₹30,000.00 - ₹50,000.00 per month

Benefits:

- Provident Fund

Application Question(s):

- Total years of exp?
- Present Location
- present salary
- Expected salary
- Notice period

Work Location: In person

📌 Customer Relationship Manager (CRM) (India)
🏢 Builder at Andheri
📍 India