Telesales Team Leader – Roles & Responsibilities1. Team Management

- Manage and monitor the day-to-day performance of the telesales team.
- Allocate leads and ensure proper lead distribution among team members.
- Monitor attendance, login hours, productivity, and discipline.
- Conduct daily team briefings and performance reviews.

2. Sales & Target Achievement

- Set daily, weekly, and monthly sales targets for the team.
- Track individual and team-wise sales performance.
- Ensure achievement of conversion, revenue, and productivity targets.
- Identify low-performing employees and implement improvement plans.

3. Lead Management

- Monitor lead follow-ups and ensure timely callbacks.
- Ensure proper usage and updating of CRM/software.
- Track lead conversion and identify reasons for lost leads.
- Maintain proper follow-up and lead closure reports.

4. Coaching & Training

- Provide regular coaching and on-the-job training to team members.
- Conduct call audits and provide feedback on communication and sales techniques.
- Support new joiners during the training and nesting period.
- Share best practices to improve conversion rates.

5. Quality & Customer Handling

- Monitor call quality and ensure adherence to company processes.
- Handle escalated customer queries and complaints.




- Ensure team members follow approved scripts and communication standards.
- Maintain high standards of customer service.

6. Reporting & MIS

- Prepare daily, weekly, and monthly performance reports.
- Share team productivity, sales, conversion, attendance, and follow-up reports with management.
- Analyze performance data and provide actionable insights.

7. Employee Engagement & Discipline

- Motivate the team to achieve targets.
- Address employee concerns and performance issues.
- Maintain team discipline and professional work culture.
- Coordinate with HR regarding attendance, absenteeism, attrition, and employee-related issues.

8. Coordination

- Coordinate with HR, Operations, Training, and Management teams.
- Communicate management instructions effectively to the team.
- Ensure smooth execution of new campaigns, offers, and process changes.

Key Performance Indicators (KPIs)

- Sales achievement %
- Conversion rate
- Revenue generated
- Calls per day
- Lead follow-up %
- Customer contact rate
- Team productivity
- Attendance & adherence
- Attrition/absconding rate
- Call quality score

Language : Malayalam And English

Contact Details
Vikram D
+91-XXXXXXXXXX

Pay: ₹25,000.00 - ₹35,000.00 per month

Advantages:

- Provident Fund

Work Location: In person

📌 Team Lead (India)
🏢 Praba's VCARE health clinic
📍 India