Job post summary

Pay: Up to ₹17,500.00 per month

Job description:

About Organisation

Maroon Australian Migration is a specialized overseas education and migration service provider focused exclusively on Australia.

The organization is owned and operated by an Australian healthcare professional, ensuring credibility, real-world knowledge, and professional guidance for candidates planning their future in Australia.

Location: Thevara, Kochi

Working Hours: 10:00 AM – 6:00 PM Tuesday to Saturday

Salary -15,000 per Month

Preferred Profile:

- Age between 28 to 40 years
- Residing in or near Kochi
- Fluent in English & Hindi (speaking, reading, and writing)
- Pleasant personality with a professional attitude
- Calm, confident, and customer-friendly
- Mature, responsible, and well-organized

Key Responsibilities:

- Receiving and handling incoming calls professionally
- Customer enquiry handling & lead follow-ups
- Front office management and client coordination
- Assisting walk-in customers with basic guidance
- Coordinating daily operations with Directors & team
- Maintaining call records, follow-ups, and basic office coordination

Experience:

- Prior customer care, front office and call-handling experience preferred
- Training will be provided
- Bachelor Degree

Front Office & Client Management

- Act as the first point of contact for all walk-in clients, visitors, and enquiries
- Greet clients courteously, understand their requirements, and guide them appropriately
- Maintain a neat, organized, and professional front office at all times
- Ensure client comfort and uphold the company’s professional image

Call Handling & Customer Communication

- Attend all incoming and outgoing calls professionally in English and Hindi




- Handle customer enquiries related to education and migration services with clarity
- Schedule appointments and coordinate call-backs when required
- Ensure no calls or enquiries are missed during working hours

Lead Handling & Follow-up

- Record all enquiries accurately in call logs, enquiry registers, or CRM sheets
- Conduct timely follow-up calls to prospective clients as instructed
- Track lead status and update the concerned team or Directors regularly
- Support conversion efforts through consistent and polite follow-ups

Daily Operations & Coordination

- Assist in the smooth functioning of daily office operations
- Coordinate closely with Directors regarding appointments, meetings, and priorities
- Communicate internal instructions and updates clearly to the team
- Support operational discipline and ensure office readiness during business hours

Administrative & Office Support

- Maintain enquiry records, visitor logs, and basic documentation
- Assist with data entry, email coordination, and file management
- Prepare easy daily reports such as enquiry summary and follow-up status
- Ensure availability of front desk materials and basic stationery

Professional Conduct & Compliance

- Maintain confidentiality of all client and company information
- Demonstrate a mature, calm, and customer-friendly approach at all times
- Maintain professional appearance, communication, and punctuality
- Follow company policies, office rules, and management instructions strictly

Pay: Up to ₹17,500.00 per month

Education:

- Diploma (Preferred)

Experience:

- Desktop administration: 2 years (Preferred)
- Customer relationship management: 1 year (Preferred)

Location:

- Thevara, Kochi, Kerala (Preferred)

Work Location: In person

📌 Administration Officer (Thevara)
🏢 Maroon Education and Migration
📍 Thevara