We are looking for a Help Coordinator to manage service requests, coordinate with customers and engineers, and ensure timely resolution of support issues. The candidate should have good communication skills, basic computer knowledge, and the ability to handle multiple tasks efficiently.

Key Responsibilities

- Receive and manage customer service requests via phone, email, and CRM.
- Coordinate with field engineers and technical teams for service assignments.
- Schedule and track service calls and support tickets.
- Maintain accurate records of customer interactions and service updates.
- Follow up with customers regarding service status and closure.
- Prepare daily, weekly, and monthly service reports.
- Ensure timely escalation of unresolved issues.




- Update data in CRM and maintain documentation.
- Coordinate with internal departments for smooth service delivery.

Required Skills

- Valuable verbal and written communication skills.
- Basic knowledge of MS Excel, MS Word, and Email.
- Experience with CRM software is preferred.
- Strong coordination and organizational skills.
- Ability to work under pressure and meet deadlines.
- Problem-solving and customer-handling skills.

Pay: Up to ₹20,000.00 per month

Benefits:

- Paid sick time

Work Location: In person

📌 Helpdesk Coordinator (Noida)
🏢 IT HOC Technologies
📍 Noida