Country/Region: IN

Requisition ID: 38574

Work Model:

Position Type:

Salary Range:

Location: INDIA - BENGALURU - BIRLASOFT OFFICE

Title: Senior Salesforce Senior QA

Description:

Area(s) of responsibility

Job Summary

We are seeking an experienced Salesforce Testing professional with 6–8 years of experience to lead quality assurance initiatives across Salesforce implementation for a transformation program from Monolith to Microservices. The ideal candidate should possess strong expertise in Salesforce Service Cloud and/or Salesforce Financial Services Cloud, with proven experience in test execution, stakeholder management, and team leadership. The candidate should be capable of driving end-to-end testing activities in Agile environments and collaborating effectively with cross-functional teams.

Key Responsibilities

- Lead and manage Salesforce testing engagement for the program

- Define test plans, test scenarios, and test cases for Salesforce applications

- Perform functional, system, regression, integration, and support user acceptance testing

- Validate Salesforce Service Cloud and/or Salesforce Financial Services Cloud implementations and enhancements

- Coordinate with business stakeholders, product owners, developers, and solution architects to ensure quality deliverables

- Lead and mentor testing team, provide technical guidance, and drive best practices

- Track defects, test execution status, and release readiness using Jira and Confluence





- Participate actively in Agile ceremonies including sprint planning, backlog grooming, daily stand-ups, reviews, and retrospectives

- Ensure quality across integrations involving Salesforce and external applications

- Prepare and present test metrics, quality reports, and risk assessments to project stakeholders.

Mandatory Skills

- 6-8 years of overall experience in Software Testing and Quality Assurance.

- Strong hands-on experience in Salesforce Testing.

- Must have experience in Salesforce Service Cloud and/or Salesforce Financial Services Cloud.

- Strong understanding of Salesforce data model, workflows, validation rules, profiles, permissions, and business processes

- Experience in Integration Testing involving Salesforce and external systems

- Solid experience in defect management, test management, and release validation

- Hands-on experience with Jira and Confluence

- Good understanding and practical experience working in Agile/Scrum methodologies

- Excellent verbal and written communication skills

- Proven experience leading testing teams and coordinating with global stakeholders.

Good-to-Have Skills

- Experience with Tosca Automation

- Experience in the Financial Services / Banking domain

- Exposure to modernization, cloud migration, or digital transformation projects

- Knowledge of Salesforce APIs, middleware integrations, and end-to-end business process testing

- Experience with test automation frameworks and CI/CD-enabled testing practices.

📌 Senior Salesforce Senior QA (India)
🏢 Birlasoft
📍 India