Job Id: Aeries/294/26-27

Industry IT-Software / Software Services / testing

Location Mumbai

Experience Range 4 - 6 Years

Qualification Graduates

Job Description

About Us

Aeries Technology is a Nasdaq listed global professional services and consulting partner, headquartered in Mumbai, India, with centers in the USA, Mexico, Singapore, and Dubai. We provide mid-size technology companies with the right mix of deep vertical specialty, functional expertise, and the right systems & solutions to scale, optimize and transform their business operations with unique customized engagement models. Aeries is Great Place to Work certified by GPTW India, reflecting our commitment to fostering a positive and inclusive workplace culture for our employees.

About Business Unit

Fortra provides advanced offensive and defensive security solutions that deliver comprehensive protection across the cyber kill chain. With complete visibility across the attack chain, access to threat intelligence spanning the globe, and flexible solution delivery, Fortra customers can anticipate criminal behavior and strengthen their defenses in real time. Break the chain at fortra.com.

Roles and Responsibility

Job Description – Collection Specialist (4+ Years Experience)

Job Title: Collection Specialist
Experience Required: Minimum 4 Years
Department: Accounts Receivable / Finance
Location: Mumbai
Reports To: AR Manager / Collections Manager

Job Summary

We are seeking an experienced Collection Specialist with a minimum of 4 years of experience in Accounts Receivable and Collections. The ideal candidate will be responsible for managing customer accounts,



reducing aged receivables, resolving payment disputes, and ensuring timely collection of outstanding balances while maintaining strong customer relationships.

Key Responsibilities

- Manage and monitor a portfolio of customer accounts to ensure timely collection of outstanding invoices.
- Conduct regular collection calls and email follow-ups on overdue accounts.
- Review aging reports and prioritize collection activities based on risk and delinquency levels.
- Collaborate with Sales, Customer Service, Cash Applications, and Operations teams to resolve payment issues and disputes.
- Investigate and resolve customer deductions, short payments, and invoice discrepancies.
- Maintain accurate collection notes and account status updates within Workday and other collection systems.
- Escalate critical delinquent accounts to management and recommend appropriate actions.
- Prepare and share weekly/monthly collection performance and aging reports.
- Support month-end closing activities related to Accounts Receivable.
- Monitor customers on credit hold and coordinate with internal stakeholders to facilitate payment and release of orders.
- Work closely with Cash Application teams to identify unapplied and partially applied cash receipts.




- Maintain collection targets related to DSO (Days Sales Outstanding) and past-due receivables.

Required Qualifications

- Bachelor's degree in Finance, Accounting, Business Administration, or related field.
- Minimum 4 years of experience in Accounts Receivable, Credit & Collections, or Order-to-Cash (O2C) processes.
- Robust understanding of collections, cash application, dispute management, and credit management processes.
- Experience working with ERP systems such as Workday, Dynamics 365 or similar platforms.
- Advanced proficiency in Microsoft Excel, including Pivot Tables, VLOOKUP/XLOOKUP, and reporting.
- Excellent verbal and written communication skills.
- Strong analytical, negotiation, and problem-solving abilities.
- Ability to prioritize workload and manage multiple accounts effectively.

Preferred Qualifications

- Experience handling global customers (US) and large account portfolios.
- Knowledge of Order-to-Cash best practices and collection metrics.
- Experience in shared services or multinational corporate environments.
- Familiarity with collection tools and workflow management systems.

Key Performance Indicators (KPIs)

- Past Due Reduction
- Collection Effectiveness Index (CEI)
- Days Sales Outstanding (DSO)
- Aging Bucket Performance
- Dispute Resolution Turnaround Time
- Cash Collection Targets
- Customer Account Reconciliation Accuracy

This role requires a proactive professional who can drive collections, collaborate with cross-functional teams, and contribute to improving overall cash flow and working capital performance.

📌 Collections Specialist (India)
🏢 Aeries Technology
📍 India