Key Responsibilities

- Appointment Scheduling
- Schedule, reschedule, and confirm patient appointments in coordination with providers.
- Manage cancellations and no-shows with appropriate follow-up.
- Patient Communication
- Make outbound calls to patients to confirm demographic and insurance details.
- Remind patients of upcoming appointments, required documents, or pre-authorizations.
- Provide transparent instructions related to visit type (in-person, telehealth, follow-up, etc.).
- Ensure correct entry of insurance information to prevent claim denials.
- Coordinate with the eligibility and verification team as needed.
- Documentation & Data Entry
- Accurately record patient demographics, insurance, and appointment details in the practice management system (eCW/athena/etc.).
- Ensure compliance with HIPAA and company policies in handling patient information.





Required Skills & Competencies

- Strong communication skills (verbal & written) with a customer service mindset.
- Knowledge of healthcare terminology, insurance plans, and medical billing basics
- Proficiency in practice management systems and MS Office (Excel, Word).
- Familiarity with HIPAA and compliance regulations.
- It’s a NIGHT shift job (5.30 PM to 3.00 AM IST)
- Work from office job only
- US Call center experience candidates can apply also

Pay: ₹25,000.00 - ₹35,000.00 per month

Application Question(s):

- What is your Current CTC?
- What is your Expected CTC?
- What is your Notice period?

Work Location: In person

📌 AR Executive (India)
🏢 CareVance Global
📍 India