Job Description

Associate Director, Data Stewardship

The Opportunity

- Based in Hyderabad, join a global healthcare biopharma company and be part of a 130- year legacy of success backed by ethical integrity, forward momentum, and an inspiring mission to achieve new milestones in global healthcare.
- Be part of an organisation driven by digital technology and data-backed approaches that support a diversified portfolio of prescription medicines, vaccines, and animal health products.
- Drive innovation and execution excellence. Be a part of a team with passion for using data, analytics, and insights to drive decision-making, and which creates custom software, allowing us to tackle some of the worlds greatest health threats.

Our Technology Centers focus on creating a space where teams can come together to deliver business solutions that save and improve lives. An integral part of our companys’ IT operating model, Tech Centers are globally distributed locations where each IT division has employees to enable our digital transformation journey and drive business outcomes. These locations, in addition to the other sites, are essential to supporting our business and strategy.
A focused group of leaders in each Tech Center helps to ensure we can manage and improve each location, from investing in growth, success, and well-being of our people, to making sure colleagues from each IT division feel a sense of belonging to managing critical emergencies. And together, we must leverage the strength of our team to collaborate globally to optimize connections and share best practices across the Tech Centres.

Role Overview

The Data Operations Sustainment Lead is responsible forleading end-to-end sustainment operations for product and item master data processes supporting the Identification and Electronic Monitoring business.
This role overseesdaily intake, prioritization, and execution of sustainment requests, ensuresSLA adherence, and drives resolution of delays throughstructured root cause analysis and process improvements.
The Lead works closely withitem data teams, business stakeholders, and IT to ensure operational efficiency, high data quality, and continuous improvement, including the introduction of automation and optimized workflows

What will you do in this role
Operational Leadership Delivery

- Leaddaily stand-ups / scrum calls to review sustainment request pipeline
- Prioritize and assign tasks based onbusiness urgency and impact
- Overseeend-to-end execution of sustainment requests
- MonitorSLA performance and aging queues
- Performroot cause analysis for delays and drive corrective actions

Resource Capacity Planning

- Plan and alignresource allocation across item data team and supporting teams
- Ensure adequate capacity to supporthigh-priority business demands such as:
- Tenders
- Market geo-expansions
- Balance workload to optimizethroughput and delivery timelines

Stakeholder Management Coordination

- Act asprimary point of contact for:




- Local commercial users
- Master data owners
- Provideguidance on correct workflows and request submission processes
- Coordinate with business teams in case ofexceptions or deviations
- EscalateSLA risks and delays to Global IT Data Owner where required
- Ensure alignment acrossglobal and local stakeholders

Process Optimization Automation

- Identify and implementautomation opportunities in sustainment processes, such as:
- Automated approval workflows
- SLA tracking
- Notification mechanisms
- Drivecontinuous process improvements to increase efficiency and reduce manual effort
- Standardize workflows and improveend-to-end process transparency

Data Quality Governance

- Collaborate withglobal product data stewards on recurring data issues
- Ensure adherence todata governance standards and data quality rules
- Translate recurring issues intoprocess or data model improvements
- Communicate changes effectively tobusiness users and stakeholders

Reporting Performance Management

- Track and report key KPIs, including:
- SLA adherence
- Request backlog
- Cycle time
- Volume trends
- Provideregular updates to leadership and stakeholders
- Use insights to driveperformance improvements and operational decisions

Profile

- Strongoperational leader with ownership mindset
- Highlystructured and analytical, with strong problem-solving skills
- Stakeholder-focused, able to manage multiple interfaces effectively
- Strongprocess-driven mindset, focused on efficiency and governance
- High attention todata quality and compliance
- Excellentcommunication and prioritization skills.

Education Experience

- Bachelor’s degree inBusiness, IT, Supply Chain, or related field — or equivalent experience
- 10 years of experience in master data, sustainment operations, or data operations
- Experience working inglobal, cross-functional environments

•

What should you have

- Proven experience inmaster data sustainment or item master data operations
- Experience leadingoperations team and workflows (scrum / ticket-driven environments)
- Strong experience inSLA management and performance tracking
- Stronganalytical and root cause analysis skills
- Experience working withcross-functional stakeholders (business, IT, data teams)
- Hands-on experience withSAP master data processes (MDG, SAP Atlas or similar)
- Experience withticketing tools (e.g., JIRA, ServiceNow)
- Strongprioritization and communication skills (English)
- Ability to managehigh-volume requests and competing priorities

Preferred Skills

- Experience with automation and AI-driven data operations




- Knowledge of data governance frameworks and operating models
- Experience within Identification / Electronic Monitoring domain
- Familiarity with Lean / Six Sigma methodologies
- Experience with KPI reporting and dashboards (Power BI)
- Experience with SAP S/4HANA environments

Who we are
We are known as well-known org Inc., Rahway, New Jersey, USA in the United States and Canada and MSD everywhere else. For more than a century, bringing forward medicines and vaccines for many of the worlds most challenging diseases. Today, our company continues to be at the forefront of research to deliver cutting-edge health solutions and advance the prevention and treatment of diseases that threaten people and animals around the world.

What we look for

Imagine getting up in the morning for a job as important as helping to save and improve lives around the world. Here, you have that opportunity. You can put your empathy, creativity, digital mastery, or scientific genius to work in collaboration with a diverse group of colleagues who pursue and bring hope to countless people who are battling some of the most challenging diseases of our time. Our team is constantly evolving, so if you are among the intellectually curious, join us—and start making your impact today.

Required Skills:
Data Governance, Data Management, Data Modeling, Data Quality, Global Product Management, Plan of Action and Milestones (POAM), Prioritization, Quality Management, SAP BW/4HANA, SAP HANA Administration, SAP S/4HANA, SAP Service Management, Stakeholder Management, Strategic Management, Workflow Optimization

Preferred Skills:
Current Employees applyHERE

Current Contingent Workers applyHERE

Secondary Language(s) Job Description:
#MSDHYDIT

Search Firm Representatives Please Read Carefully
Merck Co., Inc., Rahway, NJ, USA, also known as Merck Sharp Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status:
Regular

Relocation:
Domestic

VISA Sponsorship:
No

Travel Requirements:
No Travel Required

Flexible Work Arrangements:
Not Applicable

Shift:
Not Indicated

Valid Driving License:
No

Hazardous Material(s):
n/a

Job Posting End Date:
08/20/2026*A job posting is effective until 11:59:59PM on the dayBEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the dayBEFORE the job posting end date.
Requisition ID: R409981

📌 Associate Director, Data Stewardship (Hyderabad)
🏢 Msd
📍 Hyderabad