Key Responsibilities:

- Greet clients and visitors warmly, ensuring a welcoming and supportive atmosphere.
- Handle incoming calls, emails, and WhatsApp inquiries with sensitivity and professionalism.
- Schedule, confirm, and manage therapy appointments using the clinic’s booking system.
- Maintain client confidentiality at all times as per ethical and legal guidelines.
- Coordinate with psychologists, therapists, and other staff for smooth daily operations.
- Maintain and update client records, appointment logs, and payment receipts accurately.
- Assist clients in filling out intake forms and explain general clinic procedures.
- Manage waiting area ambiance — ensuring comfort and privacy for all clients.
- Collect and record consultation fees and provide receipts as needed.
- Support administrative tasks such as inventory management, file organization, and reports.
- Handle sensitive situations calmly and direct emergencies to appropriate personnel.

Required Qualifications & Skills:

- Bachelor’s degree preferred (Psychology, Management,



or related field desirable).
- Proven experience as a receptionist, preferably in healthcare or counselling settings.
- Excellent verbal and written communication skills (English & Malayalam preferred).
- Empathy, patience, and the ability to handle distressed clients sensitively.
- Strong multitasking and organizational abilities.
- Basic computer literacy (MS Office, appointment software, CRM tools).
- Professional appearance and positive demeanor.

Work Environment:

- Calm, client-centered, and confidential atmosphere.
- Team-oriented work culture with psychologists, therapists, and administrative staff.
- Prospect to learn about counselling processes and mental health awareness.

Reporting To:

Branch Manager / Clinical Coordinator

Salary:

As per industry standards

Job Type: Full-time

Pay: ₹10,000.00 - ₹15,000.00 per month

Work Location: In person

📌 Receptionist (India)
🏢 Hapinus Care
📍 India