About Waveline

We are the Master Franchise for the Michael Phelps Swimming Program in India — 34+ centres, 7 cities, 9,000+ active students. We spend real money on marketing, and every enquiry that comes in is a parent ready to spend ₹27,000+ on their child. We're building a central inside sales function so that none of them go unanswered.

What this job actually is

You run the floor that converts enquiries into enrolments. Every WhatsApp, DM, call, and web form across 7 cities lands with your team, and your job is that it gets answered fast, followed up properly, and turned into a booked trial at the nearest centre. This is a hands-on floor role — you'll be listening to calls, correcting pitches, and chasing response times daily, not writing strategy.

Responsibilities

Run the team
Hire, train, and manage 3–4 inside sales agents handling both calls and chat. Daily huddles, live call listening, weekly one-on-ones. Build and maintain the pitch, objection-handling sheet, and follow-up cadence.

Own the funnel
Every lead answered within minutes, worked through a defined follow-up cycle, and closed out with a reason. No lead sits untouched. Coverage across 7am–9pm, seven days a week, including Sundays and evenings — that's when parents decide.

Own the CRM discipline
Every conversation logged in our CRM with source, stage, and outcome. If it isn't in the system, it didn't happen. You are accountable for data integrity on the sales side.

Work with centres and marketing
Coordinate with Area Managers and Head Coaches so booked trials actually get delivered well.



Give honest feedback to Digital Marketing on lead quality by source — you and the paid team are measured on the same funnel, from opposite ends.

How you'll be measured

Time-to-first-response. Enquiry to trial-booked. Trial-booked to trial-attended. Trial-attended to enrolled. Cost-per-enrolment by source. Nothing else.

Requirements

- 4–7 years in inside sales or tele-sales, with at least 2 years managing a team
- Background in ed-tech, fitness, healthcare, hospitality, or another high-volume consumer category
- Proven experience running a CRM-driven process — you should be able to describe your funnel stages and conversion rates from memory
- Comfortable managing both voice and chat channels
- Fluent English and Hindi. Marathi, Telugu, Kannada, or Bengali a strong advantage
- Available to work weekends on rotation — this is a 7-day business

You'll do well here if

You check response times before you check revenue. You've fired someone for not updating the CRM. You believe a lead that's followed up on day seven is still a live lead. You'd rather listen to ten calls than read a report about them.

Please don't apply if

You're from B2B enterprise or field sales, you want a pure strategy or operations role, or you're not willing to work weekends.

Pay: ₹35,000.00 - ₹50,000.00 per month

Advantages:

- Health insurance

Application Question(s):

- Have you directly managed a team of inside sales or tele-sales agents?
- Years of experience managing a CRM-driven sales funnel
- Willing to work on a weekend rotation?
- Current CTC / Expected CTC

Work Location: In person

📌 Sales Manager — Inside Sales (India)
🏢 WAVELINE SPORTS
📍 India