We are looking for a proactive and customer-focused Customer Support Executive who can manage client communication, resolve issues, ensure timely delivery commitments, and build strong client relationships.

The ideal candidate should have excellent communication skills, respond quickly to clients, take ownership of their concerns, and develop strong knowledge of the products/services they support. Since this is a dynamic role, the candidate will also be encouraged to contribute to marketing and business growth activities whenever possible.

Key Responsibilities

- Handle day-to-day communication with clients through chat, calls, and other communication channels.
- Understand client requirements and ensure their concerns are addressed properly.
- Receive, understand, document, and report client issues to the relevant internal team.
- Communicate with clients professionally and confidently so they feel assured that their work is being actively handled.
- Provide regular updates to clients regarding the progress of their work or issue resolution.
- Ensure commitments made to clients are fulfilled on time, especially important deliverables such as app/project delivery.
- Follow up internally with the concerned teams to ensure tasks are completed within committed timelines.
- Provide quick and appropriate responses to client queries and avoid unnecessary delays.
- Take ownership of client issues until proper resolution rather than simply forwarding the problem.
- Maintain a positive and professional relationship with clients.
- Develop in-depth knowledge of the products/services being supported so that client queries can be understood and handled effectively.




- Coordinate with development, technical, operations, and other internal teams whenever required.
- Identify recurring client issues and communicate them to the relevant teams for improvement.
- Support the team in marketing activities, lead generation, customer engagement, and other business-growth initiatives based on capability and interest.
- Look for opportunities to contribute beyond regular support responsibilities and help the company grow.

Required Skills

- Excellent written and verbal communication skills.
- Strong customer-handling and relationship-management skills.
- Quick response time and ability to work with urgency.
- Good problem-solving and follow-up skills.
- Ability to communicate clearly and confidently over chat.
- Robust sense of responsibility and ownership.
- Ability to manage multiple clients and tasks simultaneously.
- Willingness to learn and develop strong product knowledge.
- Ability to coordinate effectively with internal teams.
- Basic understanding of technology/apps/software is an advantage.
- Marketing or sales interest/experience will be an added advantage.

Job Types: Full-time, Permanent

Pay: ₹10,000.00 - ₹20,000.00 per month

Benefits:

- Paid sick time
- Paid time off

Ability to commute/relocate:

- Jahangirpura, Surat, Gujarat: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

- Are you okay with working in a night shift?

Education:

- Bachelor's (Preferred)

Experience:

- Technical support: 1 year (Preferred)
- total work: 1 year (Preferred)

Language:

- English (Preferred)

Work Location: In person

📌 Customer Support Executive (India)
🏢 Varniva
📍 India