KRAs

· Develop and implement communication frameworks that enhance customer engagement and satisfaction.

· Ensure all customer-facing communication reflects the company/brand’s tone, values, and standards.

· Establish mechanisms to capture, analyse, and act on customer feedback to refine communication practices.

· Partner with Ops, Quality to deliver unified & effective communication strategies.

Responsibilities

· Design proactive communication plans for objection handling and critical customer situations, ensuring clarity and empathy.

· Create and oversee customer-facing materials such as FAQs, newsletters, and knowledge base articles.

· Track and evaluate communication effectiveness via response time, resolution clarity, and CSAT scores.

· Equip frontline teams with communication best practices to ensure consistency and professionalism in customer interactions.

· Regularly review communication workflows and implement enhancements based on customer insights and business needs.

Your Advantages





- A secure job in a constantly growing international company.
- Strong team spirit and a great working atmosphere in a friendly team.
- Direct and open communication.
- Very good opportunities for professional and personal development.
- Mentoring program to get you started with the support of an experienced colleague.
- Lots of room for your own ideas and suggestions for improvement as well as their quick implementation due to brief decision-making processes.
- A company that is not only continuously commercially successful but also provides a sense of purpose: Rhino Force is our environmental protection

organization protecting one of the most endangered species on this planet (rhino- force.org) and Kids Family to take care the orphan.

Pay: ₹1,500,000.00 per year

Benefits:

- Flexible schedule
- Paid sick time
- Paid time off

Work Location: In person

📌 Universal communication Lead (India)
🏢 RADICLE MANPOWER SOLUTION
📍 India