Certification : Certified Service Advisor training
Experience : 3 - 4 Years
Job Location : Baner
Department : Service
Job role :
- You study service history of the appointed customer and prepare yourself to attend the customer one day prior.
- You interact with customers during reception and perform active reception as per the check sheet, record
- customers’ verbatim and perform preliminary diagnosis in case of specific problem mentioned by customer.
- You advise customers for suitable service product and required jobs to be done as per the customers’ need.
- You share the cost and time estimate with customers against the requirements given by customers and take approval against the same.
- You translate the customer requirement in technical instructions with quick test and environment data collected during reception with the help of Quality Inspector.
- You exhibit maximum transparency through video call interaction with customers during pre-reception, reception in –repairs and pre-delivery.
- You keep on updating the vehicle status to customers during service.
- You follow up with the workshop for completion of job as per promised time.
- You confirm the readiness of car after visual inspection and inform customer about delivery time.
- Taking a test drive after the repairs, if required or as requested by the customer.
- You perform handover process by transparent explanation of invoice to customers and ensure the satisfaction through instant feedback.
- · You call customers after 3 days of vehicle delivery to know the post service feedback.
- · You have thorough knowledge of systems like eDealer, Digital Service Drive and Xentry Portal
Technical competence
- Technically qualified to carry out basic checks, diagnosis in vehicle and offer a consultation to customers.
- Capable of transforming customer requirements into technical instructions for internal communication.
- A critical reviewer of work done as per the requirements of customer to meet customer expectations.
Interested candidate can apply by indeed or share resume on whats app +91-XXXXXXXXXX
Contact person : Prachi Tiverekar
Job Type: Full-time
Pay: ₹25,000.00 - ₹30,000.00 per month
Benefits:
- Cell phone reimbursement
- Internet reimbursement
- Leave encashment
- Paid time off
- Provident Fund
Ability to commute/relocate:
- Pune, Maharashtra: Reliably commute or planning to relocate before starting work (Required)
Experience:
- total work: 2 years (Preferred)
Work Location: In person
📌 Service Advisor (India)
🏢 B.U.Bhandari Motors
📍 India
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