Senior Academic Counselor

SkillsBee Academy | Admissions & Sales Department | Kozhikode, Kerala | On-site

About SkillsBee Academy

SkillsBee Academy is an e-commerce-focused training academy based in Kozhikode under Tecfuge Business Solutions. The academy provides practical, industry-oriented training designed to help students build real-world skills and develop careers in e-commerce and digital business.

Our programs combine structured learning, practical exposure, mentorship, and career-oriented guidance to help students move from learning to professional opportunities.

As SkillsBee continues to expand its student base and admissions operations, we are looking for an experienced Senior Academic Counselor who can take ownership of student counseling, admissions conversion, follow-ups, and day-to-day counseling performance.

Why This Role Exists

The Senior Academic Counselor plays a key role in converting interested prospects into enrolled students while ensuring that every student receives accurate, professional, and personalized guidance.

This is not simply a calling role. The counselor is expected to understand student requirements, identify the right course fit, handle objections, maintain consistent follow-ups, and guide prospects through the complete admission journey.

The Senior Academic Counselor will also support the counseling team through performance monitoring, mentoring, lead management, and sharing effective counseling practices.

Position Details

Role Title: Senior Academic Counselor
Department: Admissions & Sales
Reports To: Academic Counseling / Sales Head
Location: Kozhikode, Kerala — On-site

Role Overview

The Senior Academic Counselor will manage the complete student counseling and admission process — from the first interaction with a prospective student through follow-up and final enrollment.

The role involves handling inbound and outbound leads, understanding student career goals, explaining SkillsBee programs, conducting counseling sessions, addressing objections, maintaining follow-up schedules, and achieving monthly admission targets.

The Senior Academic Counselor will also assist the team in improving conversion performance and maintaining a high-quality student experience.

Key Responsibilities

A. Student Counseling & Course Guidance

- Counsel prospective students through calls, WhatsApp, online meetings, and face-to-face interactions.
- Understand the student's educational background, career goals, interests, and expectations.
- Recommend the most suitable SkillsBee course based on the student's requirements.
- Clearly explain course structure, duration, learning methodology, fees, practical exposure, and career opportunities.
- Provide accurate information and avoid making unrealistic promises regarding placements or career outcomes.
- Build trust and maintain a professional relationship with prospective students and parents.

B. Lead Management & Admission Conversion





- Handle assigned leads and ensure timely first contact.
- Maintain consistent follow-ups with interested prospects until the admission decision.
- Identify high-intent leads and prioritize them effectively.
- Convert qualified leads into confirmed admissions through effective counseling and objection handling.
- Maintain accurate lead status, follow-up dates, and conversion details in the CRM or assigned tracking system.
- Ensure that no qualified lead is missed due to delayed or incomplete follow-up.

C. Objection Handling & Sales

- Understand common student objections related to fees, course duration, career opportunities, online/offline learning, and commitment.
- Handle objections professionally using need-based counseling rather than aggressive selling.
- Communicate the practical value and career relevance of SkillsBee programs.
- Follow up with prospects at different stages of the decision-making process.
- Identify opportunities for upselling or recommending relevant programs where appropriate.

D. Team Support & Mentoring

- Support junior academic counselors with day-to-day counseling challenges.
- Share successful counseling approaches, objection-handling techniques, and follow-up strategies.
- Assist the reporting manager in monitoring team performance.
- Help identify gaps in lead handling and conversion processes.
- Participate in regular team meetings, reviews, and performance discussions.
- Lead by example in terms of communication, professionalism, follow-up discipline, and target achievement.

E. Student Experience & Admission Coordination

- Ensure a smooth transition from counseling to admission.
- Coordinate with the relevant academic and operations teams after confirmation.
- Provide students with accurate information regarding the admission process and required documentation.
- Maintain professional communication before and after enrollment.
- Address basic student queries and coordinate unresolved concerns with the appropriate team.

F. Reporting & Performance Tracking

- Maintain accurate daily and weekly counseling reports.
- Track key metrics including leads contacted, follow-ups, counseling sessions, conversions, and admissions.
- Submit regular performance reports to the reporting manager.
- Analyze personal conversion performance and identify areas for improvement.
- Proactively communicate challenges, high-potential leads, and operational issues.
- Work toward achieving monthly admission and conversion targets.

Qualifications & ExperienceEducation





- Bachelor's degree in any discipline.
- Candidates with backgrounds in business, marketing, education, communications, or related fields are preferred.

Experience

- Minimum 2+ years of experience in academic counseling, education sales, admissions, tele-sales, inside sales, or a similar customer-facing role.
- Proven experience handling leads and converting prospects into admissions or sales.
- Experience in the education/training industry is an advantage.
- Previous experience mentoring junior counselors or handling team responsibilities is preferred.

Skills, Tools & CompetenciesCore Skills — Must Have

- Strong verbal and written communication skills.
- Excellent counseling and interpersonal skills.
- Strong persuasion and objection-handling ability.
- Target-oriented and performance-driven mindset.
- Strong follow-up and lead-management discipline.
- Ability to understand student requirements and recommend suitable solutions.
- Confident communication in Malayalam and English.
- Positive negotiation and relationship-building skills.
- Ability to work independently and as part of a team.
- Basic proficiency with CRM systems, spreadsheets, and reporting tools.

Nice to Have

- Previous experience in an e-commerce, digital marketing, or skilled training institute.
- Experience handling high-volume student leads.
- Experience mentoring or supervising junior counselors.
- Familiarity with WhatsApp-based lead nurturing and digital admissions processes.
- Strong understanding of career-oriented training programs.
- Existing knowledge of the Kerala student and education market.

Performance Expectations

The Senior Academic Counselor will be expected to:

- Consistently achieve assigned monthly admission targets.
- Maintain strong lead-to-counseling and counseling-to-admission conversion rates.
- Ensure timely follow-up on all qualified leads.
- Maintain accurate CRM and lead records.
- Demonstrate robust counseling quality and student communication.
- Support junior counselors and contribute to overall team performance.
- Take ownership of assigned targets and proactively work toward improvement.

What We Offer

- A high-responsibility role within a growing education and e-commerce training organization.
- Opportunity to work directly with the admissions and growth leadership team.
- Performance-driven environment with clear opportunities for professional growth.
- Exposure to sales, counseling, student engagement, and business development.
- Opportunity to grow into a Team Lead / Counseling Head / Admissions Manager role based on performance.
- Supportive and collaborative working environment.
- Competitive compensation based on experience and skills.

SkillsBee Academy | Tecfuge Business Solutions LLP
Kozhikode, Kerala

Pay: ₹25,000.00 - ₹40,526.17 per month

Benefits:

- Cell phone reimbursement
- Paid sick time
- Paid time off

Work Location: In person

📌 Senior Academic Counselor (Kozhikode)
🏢 SkillsBee Acadamy
📍 Kozhikode