Job Title: Education Sales Counselor / Inside Sales

Work Details

- Location: On-site, Santacruz, Mumbai (Head Office)
- Days: 6-day work week (one weekly off on a rolling basis)
- Timing: 10:00 AM – 7:00 PM

About the Organization

A fast-growing EdTech organization dedicated to unlocking the potential of every child (0–6 years) through screen-free, science-backed micro-learning.

Role Overview

As a Domestic Inside Sales Executive, you will engage high-intent leads across India, guide parents through the purchase journey, and maximize lifetime value via strategic upselling and cross-selling. Based out of the Mumbai HQ (Santacruz), you’ll be part of a high-energy team that drives the company’s primary revenue engine.

Key Responsibilities

1. Lead Engagement & Conversion

- Call, WhatsApp, and email inbound leads.
- Perform needs analysis.
- Convert prospects to paying customers for flagship courses.

2. Upsell & Cross-Sell

- Recommend advanced programs, bundles, and learning toys to existing users.
- Achieve monthly revenue targets.

3. Product Mastery

- Develop deep knowledge of pedagogy, outcomes, and success stories.
- Deliver confident, consultative pitches.

4. Pipeline Management

- Maintain accurate CRM records.
- Track follow-ups, deal stages, and daily call metrics.

5. Customer Experience

- Provide empathetic, solution-oriented support.
- Resolve queries and coordinate with support teams.

6. Market Feedback Loop

- Share insights with marketing, product, and activation teams to improve campaigns and user journeys.

Key Performance Indicators (KPIs)





- Daily Call Activity: Minimum 80–100 connected calls.
- Lead Conversion Rate: 15–20% of qualified leads converted to paying customers.
- Monthly Revenue Target: Achievement of assigned sales quota.
- Follow-Up Discipline: 100% CRM updates and zero lead leakage.
- Upsell / Cross-Sell Contribution: Revenue from advanced programs or bundles.
- Customer Satisfaction: Positive feedback from parents after enrollment.

Must-Have Qualifications

- Fluent English & Hindi with a explicit, engaging phone presence.
- Graduate from any field.
- 1–3 years’ experience in B2C inside sales, telesales, or customer success.
- Proven record of achieving monthly revenue/conversion targets.
- Comfortable with a 6-day work week.
- Proficient with CRMs, spreadsheets, and virtual meeting tools.
- Strong empathy, consultative mindset, and objection-handling skills.
- EdTech experience is a significant plus.

Nice-to-Have

- Familiarity with early-years education or parenting products.
- Experience with outbound call campaigns or dialer systems.
- Knowledge of upsell/cross-sell frameworks and data-driven selling.

Compensation & Benefits

- Salary: ₹35,000 – ₹45,000 per month, negotiable based on experience.
- Incentives: Monthly performance-linked incentives with uncapped earning potential.
- Work Mode: On-site at Santacruz, Mumbai.
- Perks: Flexible leave policy, learning & development stipend, weekly team huddles and celebrations.

Pay: ₹35,000.00 - ₹45,000.00 per month

Work Location: In person

📌 Education Counsellor (Mumbai City)
🏢 LAABH SILVER
📍 Mumbai City