Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : EIS Suite Technical
Good to have skills : Communication, Problem Solving
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a dynamic approach to identifying problems, analyzing system behavior, and ensuring smooth operation of critical applications. The position demands continuous monitoring, collaboration with different teams, and proactive problem-solving to maintain system stability and performance in a fast-paced setting.

Roles & Responsibilities:

- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.




- Coordinate with stakeholders to ensure timely resolution of application issues and minimize business impact.
- Mentor junior team members by sharing knowledge and best practices to enhance team capabilities.
- Continuously improve support processes and documentation to increase efficiency and knowledge sharing.

Professional & Technical Skills:

- Must To Have Skills: Proficiency in EIS Suite Technical.
- Good To Have Skills: Communication, Problem Solving.
- Strong troubleshooting skills to diagnose and resolve complex application issues within enterprise environments.
- Experience working with middleware technologies and integration platforms to support business-critical applications.
- Ability to analyze logs, monitor system health, and perform root cause analysis to prevent recurring problems.
- Familiarity with incident management and change control processes to ensure compliance and minimize disruptions.

Additional Information:

- The candidate should have minimum 5 years of experience in EIS Suite Technical.

- This position is based at our HDC3B - SEZ location.

- A 15 years full time education is required.

15 years full time education

📌 Application Support Engineer (India)
🏢 Accenture
📍 India