Job Description – Sales & Service Support Executive

Products: Diesel Generators (DG Sets) & Online UPS

Position: Sales & Service Support Executive

Department:Sales & Service

Job Location: Kochin

Job Summary

We are looking for a proactive and technically oriented Sales & Service Support Executive to support the sales, installation, commissioning, maintenance, and after-sales service activities for Diesel Generators (DG Sets) and Online UPS systems.

The role involves coordinating with customers, sales teams, service engineers, vendors, and technicians to ensure timely quotations, service support, preventive maintenance, breakdown resolution, and customer satisfaction.

Key Responsibilities

Sales Support

- Prepare and send quotations, proposals, and commercial offers for DG Sets and Online UPS systems.
- Coordinate with the sales team for enquiries, customer requirements, and order processing.
- Follow up with customers on quotations, purchase orders, payments, and delivery schedules.
- Maintain customer and enquiry databases and provide regular sales follow-up reports.
- Coordinate site visits and collect technical requirements from customers.
- Support the sales team in preparing product specifications and technical/commercial proposals.

Service Support

- Receive and register customer service complaints and coordinate with service engineers for timely resolution.
- Schedule preventive maintenance and breakdown service visits.
- Coordinate installation, testing, commissioning, and troubleshooting activities.
- Follow up on service calls, engineer visits, spare parts requirements, and job completion.




- Prepare and maintain service reports, maintenance records, AMC records, and customer feedback.
- Coordinate AMC renewals and service contract follow-ups.
- Ensure timely submission of service reports, invoices, and related documentation.

Technical Coordination

- Have a basic understanding of DG Set components such as engine, alternator, AMF/ATS panels, batteries, control panels, and protection systems.
- Have a basic understanding of Online UPS systems, batteries, bypass systems, input/output parameters, and common faults.
- Coordinate with technicians/engineers for diagnosis and resolution of technical issues.
- Assist in identifying spare parts and consumables required for service and maintenance.
- Understand customer requirements and coordinate appropriate technical solutions with the engineering team.

Customer Coordination

- Maintain professional communication with customers through phone, email, and visits.
- Provide customers with service updates, delivery schedules, and technical information.
- Handle customer complaints professionally and ensure proper follow-up until closure.
- Develop and maintain good relationships with existing customers.

Required Skills





- Good communication and customer-handling skills.
- Basic technical knowledge of Diesel Generators and/or Online UPS.
- Good MS Office/Excel and email skills.
- Ability to prepare quotations, service reports, and other documentation.
- Strong follow-up and coordination skills.
- Good organizational and time-management abilities.
- Ability to coordinate multiple service calls and customer requirements simultaneously.
- Willingness to travel to customer sites when required.

Qualification

- Diploma/Degree/ITI in Electrical, Electronics, Mechanical, or related engineering field preferred.
- Candidates with relevant experience in DG, UPS, electrical equipment, industrial service, or power solutions will be preferred.

Experience

- 1–3 years of experience in sales support, service coordination, or technical customer support preferred.
- Freshers with relevant technical knowledge and good communication skills may also be considered.

Key Performance Indicators (KPIs)

- Timely quotation and enquiry follow-up.
- Service complaint response and closure time.
- Preventive maintenance schedule compliance.
- AMC renewal and service revenue support.
- Customer satisfaction.
- Accuracy of service and sales documentation.
- Effective coordination between customers, sales, service engineers, and management.

How to Apply?
Share your resumes to [email protected] or whatsapp to +91-XXXXXXXXXX

Pay: ₹18,000.00 - ₹25,000.00 per month

Perks:

- Cell phone reimbursement
- Provident Fund

Work Location: In person

📌 Sales & Service Executive(Kochin) (India)
🏢 Unicorn power solutions
📍 India