- Handle customer queries via WhatsApp, phone calls, and ticketing systems.
- Resolve customer complaints promptly and professionally.
- Update customer records and maintain accurate data.
- Prepare basic reports using MS Excel.
- Coordinate with internal teams for issue resolution.
- Follow SLA timelines and ensure high customer satisfaction (CSAT).
- Build customer trust and retain customers through effective communication.
Required Skills
- Excellent communication in English & Hindi.
- Basic MS Excel knowledge.
- Experience with WhatsApp support, CRM, or ticketing tools.
- Solid problem-solving and customer handling skills.
- Ability to multitask and work in roster-based shifts.
Preferred Experience: 1–3 years in Customer Service / Customer Support.
Pay: ₹25,000.00 - ₹30,000.00 per month
Work Location: In person
📌 Customer Support Executive (CSE) (India)
🏢 TECHNO SYSTEM
📍 India
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