Role & Responsibilities

What you will do

Account Strategy:

- Develop and execute strategic account plans with clear goals, growth objectives, and success metrics.
- Lead quarterly business reviews with senior stakeholders to evaluate performance and identify new opportunities.
- Collaborate cross-functionally to ensure seamless delivery and alignment with client priorities.
- Forecast and track key account metrics, including revenue, retention, and satisfaction.

Relationship Building:

- Build deep, trusted partnerships with senior stakeholders across top accounts.
- Proactively engage to understand evolving business needs and strategic priorities.
- Strengthen credibility through insight-driven recommendations and consistent follow-through.

Revenue Generation:

- Identify and execute upselling and cross-selling opportunities to drive account expansion.
- Lead contract negotiations to maximize revenue, profitability, and long-term value.
- Partner with leadership to shape commercial strategy and account growth plans.

Customer Success:

- Guide clients through their journey from activation to adoption, growth, and advocacy.
- Monitor account health and address risks proactively.
- Collaborate with internal teams to deliver a world-class customer experience and champion client needs internally.

Market Intelligence:

- Stay informed on industry trends, competitor movements, and customer insights.
- Leverage market data to refine account strategies and uncover growth opportunities.

Ideal Candidate

- Strong Key Account Management / Customer Success Profiles
- Mandatory (Experience) – Must have 2+ years of hands-on experience in Key Account Management / Customer Success, with atleast 2+ years in managing complex, high-value client relationships and delivering measurable growth/retention targets.
- Mandatory (Tech skill 1) – Must have strong commercial acumen, negotiation, and strategic problem-solving,



with a clearly analytical, data-driven approach to managing accounts.
- Mandatory (Tech skill 2): Must have proven experience in renewals, retention, upsell, cross-sell, and expansion within assigned accounts
- Mandatory (Tech skill 3): Must have experience handling contract renewals, pricing discussions, and negotiation ownership
- Mandatory (Tech skill 4) – Must have startup / lean-team experience and demonstrated ability to handle high pace and high account volume
- Mandatory (Tech skill 5) – Proficiency with CRM tools, project management, and data analysis.
- Mandatory (Company) – Must come from a B2B SaaS company operating in fintech or web/customer engagement. Candidates with robust hands-on experience in customer retention or account expansion for D2C e-commerce brands will also be considered, irrespective of SaaS background.
- Mandatory (Note) – CTC is inclusive of 20 percent variable
- Preferred (Background) – Engineering / technical background, or strong technical fluency explicitly valued by the client
- Preferred (Functions) – Hands-on with QBRs, account strategy/forecasting (revenue, retention, satisfaction), and upsell/cross-sell-led account expansion.

Pay: ₹370,411.79 - ₹2,500,000.00 per year

Application Question(s):

- What was the approximate number of customer accounts/clients you managed at any given time?
- Kindly share a few key clients, brands, or accounts that you have managed.
- Have you worked closely with D2C or E-commerce brands in customer-facing, retention, growth, or account management roles?
- Are you currently based in Bangalore? If yes, would you be available to attend an in-office interview?
- If not in Bangalore, would you be open to relocating to Bangalore if selected, as this is an in-office role?
- What is your notice period in days? (30)
- What is your current CTC in LPA?
- What is your expected CTC in LPA? (25)

Experience:

- overall: 2 years (Required)

Work Location: In person

📌 Customer Success ManagerB SaaS) (India)
🏢 OptimHire
📍 India